General Manager

General Manager

Key Responsibilities

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• Develop and execute revenue strategies to increase occupancy rates, average daily rates (ADR), and revenue per available room (RevPAR).
• Lead the sales team in achieving monthly, quarterly, and annual sales targets. Implement strategies to increase direct bookings and maximize online travel agency (OTA) listings.
• Oversee dynamic pricing models based on market trends, competitor analysis, and demand forecasting.
• Business Development.
• Oversee the smooth day-to-day operations of the holiday homes, ensuring high standards of housekeeping, maintenance, guest relations, and safety protocols.
• Work closely with the property owners and the maintenance team to ensure the upkeep of all properties in the portfolio.
• Ensure exceptional customer service is provided to all guests, addressing feedback and resolving any issues swiftly.
• Negotiate and manage relationships with service providers, vendors, and contractors to ensure cost-effectiveness and quality service delivery.
• Prepare, manage, and control the annual operating budget, ensuring alignment with company financial goals.
• Monitor and manage operational expenses, including labor, maintenance, marketing, and other overheads to ensure profitability.
• Provide regular financial reports to senior management, analysing key metrics such as occupancy, revenue, and costs, while identifying areas for improvement.
• Optimize the business’s profit margins by balancing revenue generation with operational efficiency.
• Lead, mentor, and inspire a multidisciplinary team, including sales, operations, and administrative staff. Ensure proper staff training and development.
• Set performance goals for each department, track progress, and provide feedback and support where needed to achieve company objectives.
• Manage recruitment, onboarding, and performance evaluations for new team members.
• Culture Development: Foster a positive, customer-focused, and performance-driven workplace culture.
• Research and implement strategies to expand the holiday homes portfolio by onboarding new properties and attracting different customer segments.
• Collaborate with the marketing team to design and implement promotional campaigns to boost brand recognition and customer acquisition.
• Drive the adoption of technology solutions for managing operations, guest services, and sales, such as property management systems (PMS), CRM, and booking platforms.
• Ensure all properties are compliant with local regulations, licenses, and health and safety standards.
• Set and monitor key performance indicators (KPIs) related to sales, occupancy, revenue, customer satisfaction, and operational efficiency.
• Regularly review competitive data, market trends, and guest feedback to adapt strategies and stay ahead in the competitive landscape.
• Provide regular updates to the Managing Director and other stakeholders on business performance, financial results, and future outlook.

Qualifications

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• Bachelor’s degree in business administration, Hospitality Management, or a related field. Master’s degree preferred.
• Minimum of 10 years of progressive management experience in the holiday homes sector, with a strong focus on revenue management, operations, and customer service.
• Strong leadership and people management abilities.
• Proficiency in financial management, including budgeting and forecasting.
• Excellent understanding of sales strategies and revenue management in the holiday homes or hospitality sector.
• Familiarity with property management systems (PMS) and CRM software.
• Superior communication, negotiation, and interpersonal skills.
• Problem-solving mindset and ability to thrive in a fast-paced environment.
• Knowledge of Dubai’s holiday homes regulations and tourism trends.
• Ability to lead by example, inspire teams, and drive a high-performance culture.
• Strong understanding of financial drivers and ability to manage budgets effectively.
• Dedication to delivering exceptional guest experiences and maintaining positive relationships with stakeholders.
• Ability to think critically, anticipate market shifts, and plan strategically for long-term success.
• Expertise in managing day-to-day operations, optimizing workflows, and ensuring high standards of service