General Manager/ Director (Specialty Coffee & RETAIL)

Overview

Job Overview

General Manager / Director

Riyadh, Saudi Arabia

Responsibilities

• Provide strategic direction and leadership to achieve the company's financial and operational goals.
• Assume full P&L responsibility, including budgeting, forecasting, and financial performance analysis to maximise revenue and profitability.
• Oversee all day-to-day retail operations, ensuring the highest standards of product quality, customer service, and operational efficiency are consistently met.
• Lead, mentor, and develop a high-performing team, fostering a positive and collaborative work culture that encourages excellence and professional growth.
• Act as the primary brand ambassador, ensuring a superior and consistent customer experience across all locations.
• Develop and implement innovative business development strategies to drive expansion, identify new market opportunities, and increase brand presence.
• Manage supplier relationships, supply chain logistics, and inventory control to ensure product availability and quality.
• Ensure all business operations are compliant with local health, safety, and licensing regulations.

Qualifications

• Proven experience in a senior leadership role, such as General Manager, Operations Director, or a similar position, within the premium F&B, hospitality, or retail sectors.
• Direct experience within the specialty coffee industry is highly desirable.
• Demonstrable experience in managing the full P&L of a multi-site retail business.
• Exceptional leadership, communication, and interpersonal skills, with the ability to inspire and motivate a diverse team.
• Strong commercial acumen and a strategic mindset with a hands-on, results-oriented approach.
• Experience working in the Middle East, particularly Saudi Arabia, is a significant advantage.
• Excellent organisational and problem-solving abilities.
• Fluency in English is essential; proficiency in Arabic would be a strong asset.

Benefits

• A highly competitive salary and benefits package will be offered to the successful candidate, commensurate with their experience and the seniority of this role.