General Manager - Delta Hotels City Center Doha

**Job Category**Property Leadership

Position Summary

**Key Responsibilities** **Operational Leadership**

• Lead all day-to-day hotel operations across Rooms Division, Food & Beverage, and support departments.
• Leverage strong operational expertise to ensure seamless service delivery and consistent execution of brand standards.
• Maintain high visibility within the hotel, engaging with guests and associates to drive service excellence.
• Ensure property condition standards are maintained through proactive maintenance and housekeeping oversight.

Financial Performance

• Drive revenue growth and profitability through effective cost controls and revenue management strategies.
• Analyze financial reports, budgets, and forecasts to identify opportunities and address performance gaps.
• Ensure achievement of GOP, RevPAR, and other key financial metrics.

Guest Experience

• Champion a guest-centric culture focused on service excellence and memorable experiences.
• Monitor guest feedback platforms (e.g., GSS, online reviews) and implement improvement actions.
• Ensure prompt and effective resolution of guest concerns.

People Leadership & Development

• Build, lead, and inspire a high-performing leadership team.
• Recruit, develop, and retain talent with a focus on succession planning.
• Foster a positive and inclusive work environment aligned with Marriott values.
• Provide coaching and mentorship, particularly to departmental leaders.

Brand & Compliance

• Ensure strict adherence to Marriott International and Delta Hotels brand standards.
• Oversee compliance with all local regulations, safety standards, and company policies.
• Successfully manage internal audits, brand audits, and quality assurance evaluations.

Sales & Market Positioning

• Collaborate with Sales & Marketing to position the hotel competitively within the Doha market.
• Support business development initiatives and key client relationships.
• Drive occupancy and market share growth through strategic partnerships.

Qualifications & Experience

• Bachelor’s Degree in Hospitality Management, Business Administration, or related field.
• **1–3 years’ experience as a General Manager** or in a senior hotel leadership role ready for first or early GM assignment.
• Strong operational background (Rooms Division, F&B, or similar).
• Experience within Marriott or an international hotel brand is preferred.
• Proven track record in driving operational excellence and guest satisfaction.

Key Competencies

• Strong operational acumen
• Leadership and team development
• Financial and commercial awareness
• Problem-solving and decision-making
• Guest-centric mindset
• Adaptability and resilience in a dynamic environment
• *At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
• We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.*
• *#LI-MM1*
• Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind.
• We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t.
• At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important.
• With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world.
• If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott.
• In joining Delta Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.