General Manager - Austin

Welcome All- We are all in it together

Work Hard and Be Kind- We pull our weight, we do our best, and take care of each other

Lead with Heart- We operate with empathy and integrity

Rise Up- We take initiative to make things better

Savor It- We are present and find the fun!

General Managers collaborate with District Managers to oversee all operations, and the overall financial wellbeing of the bakery. General Managers provide on-the-ground leadership to ensure retail, baking production, and operations standards are met. The ideal General Manager candidate has strong problem-solving, decision making and leadership skills, with the ability to manage a clear growth path for the bakery.

People-forward attitude with exceptional customer service skills; Be proactive and empathetic in assisting customers and team members

Strong communication & interpersonal skills; team-oriented with a positive attitude

Maintain a high level of professionalism and care: be adaptable, flexible, and patient

Ability to remain calm under pressure in a fast-paced environment when troubleshooting issues: be consistent, patient, and even keeled

Ability to continuously motivate and inspire team members and set a positive example for the team

Ability to establish and maintain relationships with suppliers, businesses, and organizations for meaningful partnerships and community outreach

Must have strong financial acumen to manage the bakery’s budget, to control costs, and maximize profitability

Embody and promote the values and standards of Levain Bakery

Display effective leadership capabilities focused on team dynamics, motivation, and conflict resolution to inspire and manage all bakery staff (including shift leads, bakers, retail team members, trainers, and porters)

Model DEI principles and ensure they are upheld in bakery operations and leadership practices, where team members foster a culture of inclusion in their store

Demonstrate strategies for resolving conflicts and handling difficult conversations with team members

Manage team member performance through assessment techniques, coaching, and regular development opportunities

Demonstrate strong customer service skills and coach team members on how to handle inquiries, complaints, and feedback in an effective manner

Demonstrate a deep understanding of customer preferences, needs, and expectations to inspire your team members to do the same

Foster strong, lasting relationships with customers to enhance their sense of belonging and connection to our community surrounding the bakery

Troubleshoot customer complaints to quickly resolve issues and evaluate customer reviews on platforms (Yelp, Google, DoorDash, Uber Eats, and Toast)

Manage the bakery’s budget pursuant to P&L, control costs, maximize profitability, and maintain a weekly business analysis routine

Consistently adhere to established protocols and maintain the highest standards of excellence to ensure all baked goods meet Levain Bakery’s quality standards

Ensure all in-store and third-party delivery (3PD) orders are accurate and safely prepared

Manage cash reconciliations, audit time sheets, close payroll, and ensure inventory is entered accurately

Maintain a business analysis routine to stay on target with KPIs, review P&L with District Managers, and ensure all finances are accurately recorded

Develop and implement sales strategies to reduce cost and increase revenue (e.g. minimizing waste, optimizing labor, upselling, community-based activities, or marketing activations)

Establish relationships with suppliers, businesses, and organizations for meaningful partnerships