General Manager

Role overview

Leadership and planning

• Formulate annual business plans and operational strategies informed by automotive market shifts and economic trends.
• Lead budgeting and control dealership resources, expenses, and overheads to meet financial goals.
• Cascade annual objectives into department targets, monitor performance, and address shortfalls with action plans.
• Coach and develop the management team through career development, communication, and training.
• Manage appraisals and staff reviews, and provide constructive feedback.
• Source and select talent; partner with the Group General Manager on disciplinary and personnel matters.

Operations and customer experience

• Champion customer care and resolve complaints promptly and professionally within manufacturer guidelines.
• Safeguard corporate assets and intellectual property; oversee buildings, equipment, and facilities maintenance.
• Ensure compliance with statutory regulations, legal requirements, and workplace health and safety protocols.
• Direct daily sales and aftersales operations and ensure targets are achieved.
• Develop sales and marketing initiatives to drive revenue and expand market share.
• Manage multi-departmental teams and relationships with key customers, partners, and stakeholders.
• Maintain manufacturer standards, performance frameworks, and audit compliance.
• Monitor branch financial, operational, and customer service KPIs; visit branches for reviews, controls, and team development.
• Lead responses to significant customer and operational issues.

Must-have requirements

• 5–8 years of automotive-sector leadership experience; motorcycle experience is preferred.
• Experience managing comprehensive sales and aftersales operations and achieving growth targets in competitive environments.
• Outstanding leadership, communication, interpersonal, planning, and high-stakes conflict resolution skills.
• Strategic involvement in sales and marketing management.
• Bachelor’s degree in a relevant discipline.
• UAE market experience is mandatory; automotive industry experience is preferred.
• Valid UAE driving license suitable for travel between branches.
• Success managing large, multi-departmental teams and knowledge of manufacturer standards and audit requirements.

Nice-to-have qualities

• Self-motivation, goal orientation, resilience, problem-solving ability, and a customer-focused mindset are desirable.
• Passion for motorcycles, luxury lifestyles, or premium automotive products is desirable.

Workplace

• The role is explicitly described as onsite.