General Liability Non-Litigated Manager
Key Skills for This Role
Full Job Posting
Description
Lead the strategy, operations, and performance of a team responsible for non-litigated general liability claims. This includes non-litigated attorney represented claim, and self-represented customer claims including “high touch” claims that require additional oversight of complex or higher exposure general liability and/or auto claims where the customer may or may not be represented by counsel.
Oversee investigations, evaluations, negotiations, and settlements to ensure consistent and effective claim resolution.
Develop and implement claims handling standards, protocols, quality measures, and performance metrics that support operational excellence.
Analyze claims data and industry trends to identify opportunities for risk reduction and process improvement.
Partner with business leaders, legal professionals, and external stakeholders to address complex claims issues and support strategic objectives.
Coach, develop, and mentor managers, supervisors, and claims professionals to build a high-performing organization.
Monitor regulatory requirements and industry best practices to maintain compliance and strengthen claims operations.
Provide leadership visibility into claims performance, emerging risks, and opportunities for improvement.
Required Qualifications
- Bachelor's degree or equivalent combination of education and professional experience.
- Seven or more years of general liability claims handling experience.
- Two or more years of leadership or supervisory experience within a claims environment.
- Ability to obtain a Florida All Lines Adjuster License and maintain required reciprocal licenses in states where Publix operates.
- Valid driver's license and ability to travel as needed.
- Strong knowledge of liability claims investigation, evaluation, negotiation, and settlement practices.
- Understanding of civil law, legal procedures, litigation-related concepts, and applicable statutes.
- Experience using data and analytics to improve operational performance and business results.
- Strong leadership, communication, conflict resolution, and team development skills.
- Proficiency with Microsoft Office applications.
Preferred Qualifications
- Bachelor's degree in Business, Risk Management, or a related field, or a master's degree in any discipline.
- Ten or more years of general liability claims handling experience.
- Five or more years of leadership or supervisory experience.
- Professional designations such as CCLA, SCLA, CPCU, ARM, or similar industry certifications.
- Active Florida All Lines Adjuster License.
- Experience leading large claims organizations and implementing operational improvement initiatives.
- Advanced proficiency with claims management systems, reporting tools, and Microsoft Office applications.
Benefits Information
- Employee stock ownership plan that contributes Publix stock to associates each year at no cost
- An opportunity to purchase additional shares of our privately-held stock
- 401(k) retirement savings plan
- Group health, dental and vision plans
- Paid Time Off
- Paid Parental Leave
- Short- and long-term disability insurance
- Tuition reimbursement
- Free hot lunches (buffet-style) at facilities with a cafeteria
- Visit our website to see all of our benefits: Benefits - Jobs (publix.com)
About Publix Super Markets
Employee-owned supermarket chain operating in the Southeastern United States.
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