FX Operations Transformation – Business Analysis Manager Vice President

Job Responsibilities:

• Lead business analysis by defining business and functional requirements across multiple concurrent operations change initiatives
• Shape strategic solutions by assessing cross-border payments offerings and product plans and translating needs into deliverable outcomes
• Define target-state processes and technology capabilities that improve scalability, control, and operational effectiveness
• Partner with Product, Operations, Client Service, and Technology to align scope, priorities, dependencies, and delivery outcomes
• Govern large change programs through structured reporting, metrics, status updates, presentations, and decision forums
• Map end-to-end process flows, including customer interactions, operational interventions, and data handoffs
• Analyze transactional and operational data to inform trade-offs, influence decisions, and strengthen stakeholder alignment
• Drive problem resolution by identifying pain points, designing improvements, and coordinating short-term fixes where needed
• Execute operational readiness activities, including verification testing, stakeholder updates, and migration analysis
• Oversee impact and gap assessments to quantify change implications across teams, processes, and operating models
• Coach and mentor business analysts by providing guidance, development support, and coverage to ensure consistent delivery
• Required qualifications, skills, and capabilities:
• Demonstrate 10+ years of product delivery, business analysis, and strategy experience within the payments industry
• Evidence delivery of large-scale initiatives successfully across multiple workstreams at the same time
• Lead requirements activities across geographies in a fast-paced environment
• Build partnerships with diverse stakeholders at senior, peer, and junior levels
• Facilitate workshops and run senior stakeholder meetings with clear outcomes and documented decisions
• Present complex topics clearly through strong influencing, presentation, and communication skills
• Apply strategic thinking and problem solving to take ideas through to implementation
• Plan delivery activities using strong project planning, organization, and governance disciplines
• Preferred qualifications, skills, and capabilities:
• Demonstrate experience delivering operational change within foreign exchange and cross-border payments environments
• Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives.
• Experience leading teams through the adoption of AI-enabled analytics, workflow automation, or intelligent process tools to improve operational efficiency and accuracy, reduce manual effort, and support consistent, well-controlled execution through coaching, change adoption, and continuous improvement