{bc}
Apply
pinpoint

Future Cruise Consultant for MSC Cruises with Mandarin and Japanese language

V.Group
London, GBR
Contract, Temporary
Entry · 1+ years experience
Onsite
USD 2275-3175 monthly / month
Discovered 1 months ago

Full Job Posting

Key Responsibilities

  • Actively works from an entrepreneurial perspective and displays a business ownership mentality when developing plans and implementing ideas to increase revenue and achieve financial targets
  • Actively seeks out potential future Guests in order to determine which itinerary, vessel, stateroom, experience, category, travel dates, and financial consideration are required for their booking.
  • Promotes and sells future cruises to achieve weekly and monthly revenue targets (sales objectives) by initiating conversations, acting on leads and/or prospects.
  • Manages all new bookings, coordinating all actions with the Future Cruise department and the local country contact center. Prints Guest confirmation and collects deposit payments.
  • Works collaboratively with other ship’s department, supporting and encouraging initiatives to increase revenue generating opportunities by using cross-selling strategies.
  • Promotes and collects the subscriptions to the MSC Voyagers Club loyalty program.
  • Provides reports (tracking activity) to the Corporate Team and Onboard Revenue Director / Hotel Director of his/her ship
  • Services the MSC Voyagers Club program throughout the cruise. Serves as the vessel’s key contact person for member’s inquiries. And updates membership enrollment and amendments in the computer system. Updates and maintains the Future Cruise and Voyagers Club section of the Daily Program. Keeps reception area well maintained and inviting to the members and guests.
  • Maintains inventory of brochures and other collateral material that promotes our brand destinations.
  • Maintains inventory of MSC Voyagers Club complimentary gifts.
  • Serves as host at parties and socializes with members at the MSC Voyagers Club Events.
  • Assess challenging situations and make appropriate decisions on when and how to resolve them, continually striving to improve passenger satisfaction scores.
  • Reviews the MSC Voyagers Club report prior to each voyage to determine the number of members sailing and distributes information to various department personnel such as, but not limited to, Chief Housekeeper, Concierge, Guest Relations Desk, etc
  • Coordinates with Hotel Director/Onboard Revenue Director to ensure other departments and their employees are trained and up to date on the program.
  • Participates in frequent strategic planning sessions with Manager Onboard Sales to develop a plan for promoting specific cruise advertisements in various media and retail outlets that may be available throughout the vessel.
  • Participates in planning and training session with the Onboard Customer Activation Manager, as required.

Skills, Knowledge and Expertise

  • Previous sales experience with proven track record of positive sales performance preferred.
  • Previous experience within the leisure / cruise industry preferred
  • One to two years’ experience in reservations systems knowledge and a customer service related position with knowledge of customer service techniques
  • One to two years’ experience in a sales driven role with customer care aspects;
  • A Chinese candidate with strong Japanese language skills, or
  • A Japanese candidate with strong Chinese language skills.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at V.Group

2nd Officer-Offshore Support Vessel

, UAE

Discovered 3 days agoContract

Instrument Technician (Offshore) - Floating Production Storage & Offloading Facility

London, GBR

Discovered 6 days agoContract

Production Supervisor (Offshore)-Floating Production Storage & Offloading Facility

London, GBR

Discovered 6 days agoContract

Able Seaman for Azamara Cruises

London, GBR

Discovered 6 days agoContract

3rd Officer for Crude Tanker (Hiring Office: Manila)

London, GBR

Discovered 6 days agoContract

Graduate Programme Operations Specialist

Dubai, UAE

Discovered 1 weeks agoFull-time

Graduate Programme Operations Specialist

, UAE

Discovered 1 weeks agoFull-time

2nd Officer-Dredger

Mormugao, IND

Discovered 1 weeks agoContract