Funeral Attendant

JOB RESPONSIBILITIES

• Funeral Services
• Prepare casket and deceased for visitation or funeral services such as dressing casket, adjusting deceased clothing and jewelry, and transporting casket through hallways. May assist with lifting deceased
• Prepare rooms for a variety of services including but not limited to setting up and cleaning chairs, tables, icons, guest books, flowers, keepsakes, mementos, casket, and urn
• Greet visitors, provide programs, answers questions, and provide funeral services information
• May serve as pallbearer
• May drive families to cemetery site
• Following services, removal, cleaning, and proper storage of company property as well as packaging, loading, or delivery of family mementos, keepsakes, and flowers
• Office Assistance
• Courteously answer phones, screen callers, and take ‘first call’ information
• Notify staff members when appointments arrive and escort guests to appropriate room
• Maintain reception area and refreshments including making coffee, disposing of trash, replenishing supplies, and straightening, cleaning, or vacuuming
• Review a variety of documents for accuracy
• Data entry of document information into proprietary systems
• Receive deliveries
• Make copies, scan, fax, fold/prepare memorial materials, and perform other mailroom task
• Driver and vehicle maintenance
• Transport, pick up, and deliver documents, family mementos, flowers, and similar articles safely to destination that may include family’s residence, care center, or funeral home
• May transport the deceased to funeral home
• Wash, vacuum, and clean vehicles to ensure vehicle is presentable
• Fuels vehicles as necessary; following safety guidelines and expenditure processes
• MINIMUM Requirements
• Education
• High School Diploma or equivalent
• Certification/License
• Valid driver’s license with an acceptable driving record
• Experience
• Funeral industry experience preferred
• Knowledge, Skills and Abilities
• Ability to follow instructions given over the phone or in person
• Ability to use personal computer and type
• Ability to work and communicate effectively with others
• Ability to work with kindness and compassion for the deceased and their families
• Ability to maintain composure in challenging situations
• Good verbal and written communications skills
• Ability to maintain confidentiality
• Ability to work with colleagues to accomplish tasks
• Ability to work evenings and weekends
• Ability to lift up to 50 pounds; push/pull up to 200 pounds
• Work CONDITIONS
• When considering the work hours associated with this job, the following factors may apply:

Work Environment

Work Postures

Physical Demands

Work Hours

Qualifications

• Funeral industry experience preferred
• Knowledge, Skills and Abilities
• Ability to follow instructions given over the phone or in person
• Ability to use personal computer and type
• Ability to work and communicate effectively with others
• Ability to work with kindness and compassion for the deceased and their families
• Ability to maintain composure in challenging situations
• Good verbal and written communications skills
• Ability to maintain confidentiality
• Ability to work with colleagues to accomplish tasks
• Ability to work evenings and weekends
• Ability to lift up to 50 pounds; push/pull up to 200 pounds
• Work CONDITIONS
• When considering the work hours associated with this job, the following factors may apply
• Work Environment
• Work indoors and outdoors during all seasons and weather conditions
• Professional Dress is required when in contact with families
• Drive company owned vehicles, with and without passengers, in surrounding community with varying traffic conditions
• Work Postures
• Frequent, continuous periods of time standing, up 6 hours per day
• Climbing stairs to access buildings frequently
• Physical Demands
• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
• Work Hours
• Working beyond “standard” hours, including weekends, nights and holidays
• Local travel