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Fund Services - Associate, Product Development: Business Analyst - Workflow (Glasgow)

Morgan Stanley
Glasgow, GBR
Full-time
Senior · 90+ years experience
Onsite
Discovered 5 days ago
servicenow

Full Job Posting

Skills

  • Required
  • Strong knowledge of fund administration processes, including fund accounting, pricing, reconciliations, allocations, operational controls, and related workflows.
  • Exceptional Business Analyst and analytical skills, with demonstrated experience gathering complex business requirements and translating them into clear functional specifications, user stories, use cases, and acceptance criteria.
  • Experience analyzing, documenting, and redesigning complex operational processes, including workflows, SOPs, controls, exceptions, and target-state processes.
  • Ability to understand complex business problems, identify opportunities for process improvement and automation, and develop practical, scalable solutions.
  • Experience working across the product or technology delivery lifecycle, from discovery and requirements through testing, implementation, rollout, and post-production enhancement.
  • Strong stakeholder management and facilitation skills, with the ability to build effective relationships and influence across Business, Product, and Technology teams.
  • Excellent written and verbal communication skills, including the ability to communicate complex concepts clearly to both technical and non-technical audiences.
  • Strong presentation and training skills, with experience supporting user adoption of new products, processes, or technology.
  • Strong organizational and project management skills, with the ability to manage multiple priorities, maintain delivery commitments, and adapt to changing requirements.
  • Skills / Qualifications Desired
  • Technical knowledge of business process management, workflow, or automation platforms and tools.
  • Experience delivering business process improvement, workflow streamlining, or automation initiatives.
  • Understanding of agile delivery methodologies and experience working closely with technology teams throughout the development lifecycle.
  • Knowledge of business and technology ticketing and delivery tools such as JIRA and ServiceNow.
  • Interest in user experience and design, particularly in simplifying complex operational processes and user interactions.
  • Experience with, or an interest in, AI-enabled workflow and automation capabilities.
  • Exposure to the design or evaluation of AI-enabled workflows or agents, including the interaction between AI capabilities, data, business rules, tools, and human intervention.
  • Familiarity with concepts such as APIs, agent orchestration, and Model Context Protocol (MCP).
  • Awareness of the importance of controls, guardrails, auditability, and human approval within AI-enabled business processes.
  • WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
  • At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.
  • To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.
  • Certified Persons Regulatory Requirements:
  • If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks.
  • Flexible work statement
  • Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more.
  • Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.
  • Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.
  • For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.

Qualifications

  • Required
  • Strong knowledge of fund administration processes, including fund accounting, pricing, reconciliations, allocations, operational controls, and related workflows.
  • Exceptional Business Analyst and analytical skills, with demonstrated experience gathering complex business requirements and translating them into clear functional specifications, user stories, use cases, and acceptance criteria.
  • Experience analyzing, documenting, and redesigning complex operational processes, including workflows, SOPs, controls, exceptions, and target-state processes.
  • Ability to understand complex business problems, identify opportunities for process improvement and automation, and develop practical, scalable solutions.
  • Experience working across the product or technology delivery lifecycle, from discovery and requirements through testing, implementation, rollout, and post-production enhancement.
  • Strong stakeholder management and facilitation skills, with the ability to build effective relationships and influence across Business, Product, and Technology teams.
  • Excellent written and verbal communication skills, including the ability to communicate complex concepts clearly to both technical and non-technical audiences.
  • Strong presentation and training skills, with experience supporting user adoption of new products, processes, or technology.
  • Strong organizational and project management skills, with the ability to manage multiple priorities, maintain delivery commitments, and adapt to changing requirements.
  • Technical knowledge of business process management, workflow, or automation platforms and tools.
  • Experience delivering business process improvement, workflow streamlining, or automation initiatives.
  • Understanding of agile delivery methodologies and experience working closely with technology teams throughout the development lifecycle.
  • Knowledge of business and technology ticketing and delivery tools such as JIRA and ServiceNow.
  • Interest in user experience and design, particularly in simplifying complex operational processes and user interactions.
  • Experience with, or an interest in, AI-enabled workflow and automation capabilities.
  • Exposure to the design or evaluation of AI-enabled workflows or agents, including the interaction between AI capabilities, data, business rules, tools, and human intervention.
  • Familiarity with concepts such as APIs, agent orchestration, and Model Context Protocol (MCP).
  • Awareness of the importance of controls, guardrails, auditability, and human approval within AI-enabled business processes.
  • At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.
  • To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.
  • If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks.
  • Flexible work statement
  • Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more.
  • Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.
  • Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.
  • For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.

Preferred Qualifications

  • Skills / Qualifications Desired

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