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Functional Analyst

University of Alberta
Edmonton, CAN
Full-time
Junior · 2+ years experience
Hybrid
Discovered 1 weeks ago
SQL

Full Job Posting

Qualifications

  • Post-secondary Diploma or Degree Computing Science or Management Information Systems
  • Minimum 2 years as a Functional or Business Analyst experience with ERP HCM/Finance Applications
  • Proficiency in PeopleSoft HCM & Finance modules (Recruitment, HR, Benefits, Payroll, GL, AP, AR etc.)
  • Knowledge of SQL, Reporting and Data Analysis tools
  • Hands-on experience in configuring, administering, and optimizing ITSM and ticketing platforms such as Freshservice
  • The ability to communicate effectively, collaborate with business users/stakeholders, and work harmoniously with others
  • Strong planning and organizational skills, managing time and resources effectively to achieve results, effectively focusing on workload priorities while working within strict deadlines
  • The following are preferred qualifications:
  • Certification in a Business Analysis program certified by the International Institute of Business Analysts
  • Knowledge of the post-secondary environment is an asset.
  • Experience and knowledge of change management principles, methodologies, and tools. Proven organizational change management skills
  • Application Instructions
  • Please click "Apply Now" to submit your resume and cover letter as one document.
  • This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).
  • This position offers a comprehensive benefits package.

Responsibilities

  • Participate and collaborate with Business and Technical teams in system upgrades, the design and development of new modules and/or processes, and the implementation of new solutions that will enhance business processes and user experience
  • Conduct System Testing and facilitate User Acceptance Testing(UAT) to ensure successful deployment of changes
  • Conducts first-stage investigations into issues raised by faculty and staff. Collect Relevant information to identify the source of the issue, formulate a solution and/or document complex issues for follow up with relevant stakeholders
  • Investigates and analyzes data requests to determine expected outcomes, business/stakeholder requirements, and the best method for generating and accessing the information
  • Configure ticketing platform structures, including workflow automation, service catalog design, and dashboard reporting
  • Informs the identification of key performance indicators that can support the measurement and monitoring of business performance toward strategic goals.
  • Prepare and maintain documentation, including business process flows, system specifications, and training materials

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