Full-Time Security Supervisor-BEL

Duties and Responsibilities

• Include:
• Exceeds guest expectations by providing outstanding customer service
• Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day
• Mentors, coaches and trains front line security staff, including best practices for the non-gaming record keeping system
• Verifies security timesheets
• Monitors, documents and reports internal and external violations, unsafe conditions, potential hazards, suspicious persons and activities of the entire property as directed; prepares electronic statements via a non-gaming record keeping system
• Administers and maintains various critical security systems
• Reviews surveillance files; maintains site surveillance equipment; reports issues
• Enforces restricted access by unauthorized persons; Performs crowd control
• Observes cashier transactions and slot drops (if applicable); escorts cash and cash equivalent movements
• Conducts regular patrols of the entire property as directed; identifies risks and conditions that present safety issues for employees, guests, facility and company assets
• Provides or assists with First Aid for employees and guests
• Tags and reports found property; transfers to Lost & Found
• Responds to, resolves or escalates security issues
• May escort guests and employees or assign escort duties as required
• Performs identification checks as required
• Liaises and communicates effectively with all operational departments
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership, employees, regulatory bodies and police authorities
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed
• Successful candidates will demonstrate the following qualifications:
• 6 months casino security supervisor experience
• People-focused and committed to service excellence
• Proactive and solution-oriented with a drive to succeed
• Secondary School Diploma; Post Secondary education or a suitable combination of education and experience an asset
• Minimum 2 years security experience in a gaming environment; supervisory experience an asset; surveillance experience an asset
• Must be willing to recertify every 3 years for Use of Force
• Current First Aid and CPR with minimum 2 year validation period remaining
• Can understand, speak and write English; fluency in other languages an asset
• Computer literacy in MS Office
• Since the fun never stops at Shorelines, candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and overnights, based on business needs.