Full-Time Sales Associate (Melbourne Walk)
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FULL‐TIME SALES ASSOCIATE — POP MART MELBOURNE WALK
Permanent Full‐Time | Global Pop‐Culture Retail
$61,000 + Super + Monthly Incentives
Join the POP MART Phenomenon
POP MART is a global pop‐culture and designer‐toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries.
As we continue to expand across Australia, we’re hiring Full‐Time Sales Associates to join our growing teams across Melbourne.
This is a fast-paced, high-volume retail environment, ideal for people who enjoy customer interaction, thrive during busy trade, and want to grow with a global brand.
Why You’ll Love Working at POP MART
• Work with products customers genuinely love — collectors, fans and families
• Weekly new releases keep every day exciting and fast-moving
• Clear career progression opportunities within a growing business
• Job security with a rapidly expanding global brand
• Monthly product incentives (post‐probation)
• Supportive, energetic and inclusive team culture
• Annual POP LAND (Beijing) pass
• A colourful, creative retail environment
What You’ll Do
Deliver Great Customer Experience
• Engage customers confidently and provide friendly, energetic service
• Share product knowledge and introduce new collections
• Support sales targets through upselling and cross-selling
Maintain Store Standards
• Replenish stock and maintain strong visual merchandising
• Keep the store clean, organised and customer-ready
• Support deliveries, stock counts and inventory accuracy
Support Daily Store Operations
• Process transactions accurately through POS
• Follow store procedures and loss prevention measures
• Support product launches and peak trading periods
Who You Are
- We’re looking for people who are:
- Confident and customer-focused communicators
- Passionate about retail, pop culture or collectibles
- Energised by fast-paced, high-volume environments
- Reliable, positive and able to stay composed during busy periods
- Quick learners with strong attention to detail
- Fluent in English (Mandarin/Chinese highly regarded)
- Availability Requirements (Important)
- This is a permanent full-time role
- Flexible availability across all 7 days is required
- Typical rosters include weekends and late shifts
- Store hours vary by location (generally 10am–9pm)
- Rosters will be structured, either Sunday - Thursday or Tuesday to Saturday with two RDO's off together
- Salary
- $61,000 + Super + Incentives
- How to Apply
- To apply, please submit:
- Your resume (including month/year dates)
- A short cover letter outlining:
- 👉 Why POP MART interests you
- 👉 Your favourite POP MART character or IP
- 👉 A time you delivered great customer service
- Please note: Generic applications may not be considered.
- Eligibility
- Full permanent working rights in Australia required
- Must be able to commit to permanent full-time availability
- POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
- As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees
- because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship,
- imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of
- any other status or condition protected by applicable federal, state or local law.
Responsibilities
- Deliver Great Customer Experience
- Engage customers confidently and provide friendly, energetic service
- Share product knowledge and introduce new collections
- Support sales targets through upselling and cross-selling
- Maintain Store Standards
- Replenish stock and maintain strong visual merchandising
- Keep the store clean, organised and customer-ready
- Support deliveries, stock counts and inventory accuracy
- Support Daily Store Operations
- Process transactions accurately through POS
- Follow store procedures and loss prevention measures
- Support product launches and peak trading periods
About Pop Mart
Global designer toy and pop culture IP company.
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