Full Time Permanent Support Worker - Norfolk Road

Role overview

Key responsibilities

• Build relationships of trust and help service users set, prioritise and achieve goals.
• Support tenancy management, move-ons and activities in service users’ homes and the community.
• Assess needs, determine urgency, carry out risk assessments and attend placement reviews.
• Work with other agencies, make referrals and connect service users with community opportunities.
• Support service users individually and in groups, including with benefits, education, relationships and medication.
• Accompany service users to appointments and assist with domestic tasks and personal care when required.
• Follow lone-working policy and maintain professional boundaries.
• Keep accurate, timely service-user records and prepare clear written reports.
• Participate in mandatory and job-related learning.

Essential requirements

• Experience supporting vulnerable people through paid work, volunteering or life experience.
• GCSE or Level II English qualification, or equivalent.
• Basic email and word-processing competence; able to use computerised record and reporting systems.
• Empathy, a non-judgemental approach, problem-solving ability and the ability to build trust and maintain professional boundaries.
• Able to help maintain a safe environment, undertake domestic tasks and collaborate with colleagues and other organisations.
• Willing to participate in formal and informal job-related learning.
• Able to travel with access to a car or public transport.
• Able to work varying shifts on a 24-hour, seven-day rota, with notice.

Desirable qualifications and experience

• Lived experience of mental distress is desirable.
• NVQ Level II in Health and Social Care, or equivalent, is desirable.

Pay

• Salary is £24,968.26 per annum.

Work pattern

• Work takes place in service users’ homes and in the community.
• The rota includes weekends and sleep-ins.