Full-Time Membership Sales Associate (MSA)

Membership Sales Associate (MSA) – Full-Time

Membership Sales & Customer Service

Car Wash Operations

Administrative & Team Responsibilities

What We’re Looking For

What We Offer

• Competitive hourly pay PLUS commission on Wash Club membership sales!
• The opportunity to increase your earnings through successful membership sales.
• Free weekly car washes.
• Paid training to help you learn our services, sales process, and car wash operations.
• Opportunities for advancement and promotion from within.
• A supportive, team-oriented work environment.
• The opportunity to develop valuable sales, leadership, and customer service skills.
• Enjoy talking with people and motivated by earning more? At Waves Express Car Wash, your sales efforts can make a difference in your paycheck. We’re looking for team members who are motivated to connect with customers, explain the value of our memberships, and turn great customer interactions into sales.

Why Waves Express Car Wash?

Qualifications

• A friendly, outgoing personality with strong communication skills.
• A sales-driven mindset and the motivation to meet or exceed sales goals.
• Excellent customer service and problem-solving skills.
• Dependability, punctuality, and a strong work ethic.
• The ability to work outdoors in varying weather conditions.
• The ability to stand for extended periods, including shifts of 8 hours or more.
• The ability to perform physical tasks, including bending, lifting, sweeping, and cleaning.
• Attention to detail and a commitment to safety.
• A willingness to learn, accept coaching, and follow company policies and procedures.

Preferred Qualifications

• Previous sales, retail, hospitality, or customer service experience is a plus, but we’re willing to train the right person!

Responsibilities

• Engage with customers and educate them on the benefits of our Wash Club Memberships and available wash services.
• Actively promote and sell Wash Club Memberships while working toward daily, weekly, and monthly sales goals.
• Build relationships with customers and create a positive, welcoming experience.
• Answer questions, address concerns, and resolve customer issues professionally.
• Maintain a positive attitude and represent the Waves brand with pride.
• Maintain a professional, clean, and presentable sales area.
• Remain present in the sales lanes during varying weather conditions and be prepared to stand for extended periods.
• Safely guide vehicles into the wash tunnel while checking for loose parts, antennas, bumpers, headlights, and aftermarket accessories.
• Identify vehicles that may require special attention or pre-wash preparation, including heavy dirt or dirty tires and rims.
• Assist with opening and closing procedures and complete assigned checklists.
• Monitor chemical levels, refill or change chemicals, and assist with preventative maintenance and basic equipment repairs as needed.
• Maintain clean vacuum areas, the tunnel, parking lot, and customer amenities.
• Empty trash, clean windows, wipe down equipment, sweep the parking lot, pressure wash designated areas, and perform other cleaning duties as needed.
• Operate the point-of-sale system and process customer transactions.
• Enter new membership applications and assist customers with account updates.
• Maintain accurate records of sales activities, customer interactions, and membership information.
• Complete required hourly, daily, weekly, and monthly checklists and reports.
• Follow all company policies, safety procedures, and operational standards.
• Work closely with site leadership and teammates to keep daily operations running smoothly.
• Perform additional duties as assigned by management.
• A friendly, outgoing personality with strong communication skills.
• A sales-driven mindset and the motivation to meet or exceed sales goals.
• Excellent customer service and problem-solving skills.
• Dependability, punctuality, and a strong work ethic.
• The ability to work outdoors in varying weather conditions.
• The ability to stand for extended periods, including shifts of 8 hours or more.
• The ability to perform physical tasks, including bending, lifting, sweeping, and cleaning.
• Attention to detail and a commitment to safety.
• A willingness to learn, accept coaching, and follow company policies and procedures.
• Previous sales, retail, hospitality, or customer service experience is a plus, but we’re willing to train the right person!