Full-Time Keyholder - Domain Northside

Austin, TX - Domain Northside

At Rothy’s, we believe there’s a better way to do business—one that puts the planet and its people first. That’s why we’ve transformed millions of plastic bottles into stylish, sustainable shoes and bags, creating wardrobe staples that look just as good as they feel.

In our retail stores, clienteling, and genuine connection are at the heart of everything we do. We take pride in building lasting relationships with our customers—getting to know their style, anticipating their needs, and creating personalized experiences that make them feel truly seen and supported. Whether it’s helping someone find their perfect fit or sharing the story behind our sustainable designs, every interaction is an opportunity to deepen that connection.

As we grow, we’re cultivating not just a workplace, but a community. It’s a place where careers can grow, ideas are shared, and people feel a true sense of belonging. Every day brings new opportunities to learn, lead, and make an impact—together, as part of a welcoming, inclusive team that celebrates each other’s contributions.

Shopping at Rothy’s IRL is not your ordinary retail experience—so naturally, our Stores team is extraordinary, too. Experts in the fit, wear and sizing of our shoes, these team members provide deep knowledge of every Rothy’s style and out-of-this-world customer service—creating long-lasting brand loyalty. Customers love shopping in our stores due to these exceptional interactions.

As a Keyholder, you will help bring our company values to life by creating a service-first culture on the sales floor and supporting smooth store operations. You’ll act as a role model for your peers, delivering exceptional customer experiences, coaching in the moment, and upholding operational excellence. As part of the leadership team, you may serve as Manager on Duty, ensuring the store reflects our brand standards and values in every interaction.

Customer Experience (80%)

Lead and model Rothy’s Experience through exceptional service and selling on the sales floor by coaching and guiding team members to consistently uphold brand standards

Drive personal and team sales results, by delivering the Rothy’s Experience to all customers and supporting your teammates through coaching and team selling

Create lasting relationships with our customers by engaging in strong clienteling practices

Assist with the execution of in store events and activations that engage the local community, support brand awareness, and drive sales

Support with onboarding and training by reinforcing store standards, SOPs, service expectations, selling behaviors, and product knowledge on the sales floor

Team Leadership & Operational Excellence (20%)

Act as Manager on Duty when assigned ensuring daily operations, visual merchandising tasks, and service expectations are being met by all team members

Own assigned areas of responsibility as part of the Division of Responsibility (DOR) program and communicate progress, opportunities, and feedback to store leadership

Guided by Rothy’s values and committed to fostering a welcoming, service driven environment:

Embrace Possibility. We dream BIG, really big

Obsess Over Innovation: We never accept the status quo

Make the Planet Proud. We make the right choice, not the easy one

Collaboration is Key. We’re laser focused on driving results

18 years of age or older

1–2 years of retail or customer service experience, ideally with some leadership responsibility

A proven ability to connect with customers and deliver exceptional service

Experience supporting operational tasks such as merchandising, shipment, or stockroom leadership

A desire to grow your leadership skills

Ability to stand/walk an entire shift

Ability to lift, push carry or otherwise move up to 25 lbs

Ability to frequently bending, reaching, stretching, and safely use ladders and step stools

Ability to uphold Rothy’s Experience by following our dress code, including wearing Rothy’s shoes during every shift

Availability to work a minimum of 40 hours/week, including peak business days (Fridays, Saturdays, Sundays), holidays, and evening and opening shifts

Generous paid time off

401k matching

Comprehensive health plans for you and your family

Supplemental mental health benefits

Monthly wellness reimbursement

Employee Discount Program!

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