Full Time IT Support Analyst

Role overview

Duties

• Troubleshoot, diagnose, and resolve issues as the group's first point of contact.
• Provide in-person and remote support to pharmacies, nurseries, and dental surgeries.
• Troubleshoot network and firewall issues; repair computer and telephony equipment.
• Travel to sites across the UK and Isle of Man for IT support.
• Help maintain IT infrastructure, data security, network security, and access.
• Document, track, and monitor issues to ensure timely resolution.
• Work with third-party providers and implement IT policies and guidelines.

Essential criteria

• IT-related degree or nine months of experience in an IT support role.
• Excellent Windows Desktop knowledge and good Windows Server and networking knowledge.
• Excellent customer service skills and ability to self-learn and solve problems creatively.
• Full driving licence, access to own car, and ability and willingness to travel, including overnight stays.

Desirable criteria

• A computing qualification or related experience is beneficial.
• Experience with Active Directory, cloud services, or telephony, particularly BT Cloud Voice, is beneficial.

Application notes

• CVs will not be accepted.
• Applicants unsuccessful within the previous six months are asked not to reapply.