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Full Time - Customer Service Representative - Bangla Bilingual -NY

ACD Connect
Jamestown, USA
Full-time
Entry · 2+ years experience
Onsite
Discovered 5 days ago

Full Job Posting

Preferred Qualifications

  • Bilingual or multilingual candidates strongly encouraged but NOT Required
  • Fluency in one or more of the following languages: Spanish, Mandarin, Bangla, Haitian Creole, Urdu, Arabic, French, or Italian
  • Primary Language Policy: English is the primary language used for business operations. We value a diverse workforce and provide reasonable accommodations, including translated materials where feasible.
  • Training Period
  • Duration: Approximately 4 weeks (mandatory)
  • Schedule: Monday – Friday, 9:00 AM – 5:00 PM EST (100% attendance required)
  • Training Pay: $18–$20 per hour during the initial training period, with an increase to $21–$23 per hour upon successful completion of training.
  • Scheduling
  • Shifts may occur any day of the week, including one weekend day (Saturday).
  • Full-Time: 30 to 40 hours per week.
  • What You’ll Do
  • Deliver professional, high-quality customer support via phone (and potentially chat/email/SMS)
  • Resolve customer inquiries with accuracy, empathy, and efficiency
  • Navigate multiple systems and tools to document interactions in real time
  • Follow client protocols and maintain strict data privacy and compliance standards
  • Contribute to a positive, accountable, and team-oriented remote environment

What You’ll Do

  • Deliver professional, high-quality customer support via phone (and potentially chat/email/SMS)
  • Resolve customer inquiries with accuracy, empathy, and efficiency
  • Navigate multiple systems and tools to document interactions in real time
  • Follow client protocols and maintain strict data privacy and compliance standards
  • Contribute to a positive, accountable, and team-oriented remote environment

What You Bring

  • Minimum 2 years of call center customer service experience
  • Strong communication and active listening skills
  • Ability to work independently in a fully remote setting
  • High attention to detail and comfort with technology
  • Technical & Equipment Requirements
  • This is a "Bring Your Own Device" (BYOD) position. Employees are responsible for providing their own equipment. The company does not deduct from wages for equipment use; the remote stipend is provided as general reimbursement support.
  • You must provide the following:
  • PC or Laptop: Must run Windows 10 or 11 (No Chromebooks, or tablets).
  • USB Headset: Required for call clarity and noise cancellation.
  • Webcam: Required for 100% on-camera training and team meetings.
  • Internet: Reliable broadband connection (minimum 25 Mbps download / 10 Mbps upload).
  • How We Support You
  • Compensation: $21.00 – $23.00 per hour (The listed pay range reflects the company’s good faith estimate of compensation at the time of posting, based on factors such as experience, skills, and qualifications. )
  • Remote Stipend: To support your remote office expenses, we provide a monthly stipend of $50.00 for Full-Time and $25.00 for Part-Time employees. The stipend becomes effective after 90 days of employment and is paid bi-monthly. Employees who reach their 90-day anniversary mid-cycle will receive a prorated stipend for that period.

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