Fulfilment Operations Coordinator

Description

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.

Description

Working at IKEA has its benefits and rewards:
• $32.21 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).
• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• Rosters published 4 weeks in advance.
• 15% Co-worker discount
• Subsidised meals and complimentary drinks in our Co-worker restaurant
• Free uniforms provided
• Free Co-worker parking
• Bonus programme (where eligible)
• Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
• 24/7 access to our Employee Assistance Program for health and wellbeing support

Additional Information:
• This role is Permanent Full Time, 76hrs/fortnight).
• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).

Description

As Fulfilment Operations Coordinator your responsibilities will include, but are not limited to:
• Supervising the daily operations of the Fulfilment team to secure efficient and safe goods flow processes, including securing a safe environment for customers and co-workers.
• Ensuring that every customer has a consistent and excellent shopping experience by motivating the team to provide the highest goods availability through timely executions.
• Providing feedback on team performance, and analysing and providing effective solutions where needed, to optimise commerciality and secure excellence in operations.
• Contributing to the implementation of the unit business plan and other action plans including the implementation of the global and national sustainability strategies.

Description

As Fulfilment Operations Coordinator you are:
• An ambassador for keeping the environment safe for our co-workers and customers.
• Passionate about stock & supply chain, providing excellent stock availability, & our customers life at home.
• Able to demonstrate excellent communication skills and can influence and communicate effectively on all levels.
• Equipped with strong attention to detail and the ability to coordinate and support the department team operationally.
• A true customer advocate who takes pride in the service you and the team provide and are able to act upon customer feedback so they can expect a safe, seamless, sustainable, affordable and fulfilling shopping experience.