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teamtailor

Fulfilment Centre Manager

Zapp
CAN
Manager
Discovered 4 weeks ago

Full Job Posting

Responsibilities:

  • Operational Excellence
  • Ensure smooth day-to-day running of the assigned Zapp fulfilment centre.
  • Manage and achieve key performance indicators (KPIs).
  • Ensure adherence to all Zapp policies and procedures, maintaining operational standards for the highest level of customer service.
  • Review, refine, and uphold standard operating procedures.
  • Team Leadership and Development
  • Lead, motivate, train, and engage front-line staff to build and maintain a high-performing team.
  • Security and Asset Protection
  • Maintain the highest level of security for inventory and assets.
  • Safety and Compliance
  • Uphold and enhance Food Safety and Health & Safety Standards within the fulfilment centre.
  • Facility Management
  • Oversee the condition and maintenance of the site and its equipment.
  • Licensing and Regulatory Compliance
  • Promote licensing objectives and ensure fulfilment centre license conditions are consistently met.

Qualifications

  • Proven experience managing 24/7 front-line operations in a logistics, e-commerce, or retail environment.
  • Demonstrated ability to lead large teams (15+), including management staff.
  • Strong analytical skills with the ability to derive insights and implement data-driven improvements.
  • Experience collaborating with various stakeholders (e.g. Customer Experience, Central HQ) to seek guidance and suggest enhancements.
  • Excellent verbal and written communication skills.
  • Willingness to work varied shifts, including weekends, to support operational needs.

Benefits

  • Private Health Insurance (Bupa)
  • Zapp Credit for testing the Zapp service and experience
  • 25 days annual leave plus all UK bank holidays

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