FT Graduation Technician

About the Department

Position Summary

Marketing Statement

Position Duties

• Duties and Responsibilities: Within the scope of college policies and procedures, this position: Investigates, researches, and explores new procedures and technologies to improve the graduation process; implements and manages graduation procedures, forms and processes in coordination with the Advising and Career Services Department, Admission and Records Department and other campus departments Acts as primary contact for students and responds to student inquiries via in-person, phone or electronically for information related to graduation processes; performs detailed document reviews, verifies accuracy and thorough completion of graduation related documents, and records eligibility statuses in an accurate and timely fashion; resolves missing or incomplete records; coordinates the process of assigning graduation applications to individual academic advisors for credential review and eligibility, ensuring the process is completed Researches requests from former students and graduates by locating and reviewing historical student records; scans and archives graduation student records as required by state and federal regulations Stays informed of curriculum program changes and the addition of new programs Works closely with the Director of Advising & Career Services in the oversight and distribution of diplomas and certificates, while maintaining a secure environment for all student records; assists with ordering graduation items as needed and participates in commencement planning Retrieves, enters, and updates information in reports, logs or other documentation in record-keeping system Coordinates and maintains database information, dynamic forms, reporting systems and graduation website; updates and maintains student graduation records as appropriate; collects data on program completion Proactively researches potential degree or certificate completers and recommends action for follow-up Assists with special projects; researches, gathers, and compiles information and prepares routine reports as necessary Provides exceptional customer service to students and employees; provides cross-functional support to the Department Assistant. Performs related duties as assigned General Expectations: Employees are expected to accomplish assigned duties in an efficient, effective and competent manner and to strive for improvement and excellence in all work performed. Additionally, employees must understand the comprehensive role of the community college and cooperate and work harmoniously with students, faculty and staff, and the public. Employees will follow all college policies, rules, regulations and guidelines as they relate to this position.

Duties and Responsibilities

• Within the scope of college policies and procedures, this position:
• Investigates, researches, and explores new procedures and technologies to improve the graduation process; implements and manages graduation procedures, forms and processes in coordination with the Advising and Career Services Department, Admission and Records Department and other campus departments
• Acts as primary contact for students and responds to student inquiries via in-person, phone or electronically for information related to graduation processes; performs detailed document reviews, verifies accuracy and thorough completion of graduation related documents, and records eligibility statuses in an accurate and timely fashion; resolves missing or incomplete records; coordinates the process of assigning graduation applications to individual academic advisors for credential review and eligibility, ensuring the process is completed
• Researches requests from former students and graduates by locating and reviewing historical student records; scans and archives graduation student records as required by state and federal regulations
• Stays informed of curriculum program changes and the addition of new programs
• Works closely with the Director of Advising & Career Services in the oversight and distribution of diplomas and certificates, while maintaining a secure environment for all student records; assists with ordering graduation items as needed and participates in commencement planning
• Retrieves, enters, and updates information in reports, logs or other documentation in record-keeping system
• Coordinates and maintains database information, dynamic forms, reporting systems and graduation website; updates and maintains student graduation records as appropriate; collects data on program completion
• Proactively researches potential degree or certificate completers and recommends action for follow-up
• Assists with special projects; researches, gathers, and compiles information and prepares routine reports as necessary
• Provides exceptional customer service to students and employees; provides cross-functional support to the Department Assistant.
• Performs related duties as assigned
• General Expectations: Employees are expected to accomplish assigned duties in an efficient, effective and competent manner and to strive for improvement and excellence in all work performed. Additionally, employees must understand the comprehensive role of the community college and cooperate and work harmoniously with students, faculty and staff, and the public. Employees will follow all college policies, rules, regulations and guidelines as they relate to this position.

Minimum Qualifications

• Education and Experience Requirements: Associate’s degree from an institution accredited by an institutional accrediting body of higher learning recognized by the US Department of Education Three years related experience An equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved may be considered. Knowledge, Skills and Abilities: Knowledge of and ability to follow college policies and procedures Knowledge of current technologies and word processing, database, presentation, and spreadsheet software, specifically Microsoft Office applications Ability to communicate effectively, verbally and in writing, and to relate to others in a professional, helpful manner Ability to analyze problems, identify solutions and take appropriate actions, resolve problems using independent judgement Ability to work under pressure with frequent interruptions Ability to work accurately, efficiently, and effectively with multiple entities; ability to coordinate multiple processes with multiple staff members Ability to relate to a diverse population in a professional and helpful manner, and to maintain composure when faced with difficult situations Ability to organize, prioritize, and follow multiple tasks through to completion with an attention to detail Ability to work independently while contributing to team environment Ability to effectively identify and resolve problems and to maintain strict confidentiality related to sensitive information Ability to analyze problems, identify solutions, and take appropriate actions to resolve problems using independent judgment and decision-making processes Ability to establish and maintain effective working relationships with other department staff, faculty, students and the public Ability to work accurately, efficiently, and effectively with all types of data Ability to work under pressure with frequent interruptions

Education and Experience Requirements

• Associate’s degree from an institution accredited by an institutional accrediting body of higher learning recognized by the US Department of Education
• Three years related experience
• An equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved may be considered.

Knowledge, Skills and Abilities

• Knowledge of and ability to follow college policies and procedures
• Knowledge of current technologies and word processing, database, presentation, and spreadsheet software, specifically Microsoft Office applications
• Ability to communicate effectively, verbally and in writing, and to relate to others in a professional, helpful manner
• Ability to analyze problems, identify solutions and take appropriate actions, resolve problems using independent judgement
• Ability to work under pressure with frequent interruptions
• Ability to work accurately, efficiently, and effectively with multiple entities; ability to coordinate multiple processes with multiple staff members
• Ability to relate to a diverse population in a professional and helpful manner, and to maintain composure when faced with difficult situations
• Ability to organize, prioritize, and follow multiple tasks through to completion with an attention to detail
• Ability to work independently while contributing to team environment
• Ability to effectively identify and resolve problems and to maintain strict confidentiality related to sensitive information
• Ability to analyze problems, identify solutions, and take appropriate actions to resolve problems using independent judgment and decision-making processes
• Ability to establish and maintain effective working relationships with other department staff, faculty, students and the public
• Ability to work accurately, efficiently, and effectively with all types of data

Other Qualifications

• Work Environment: Work is primarily performed under general supervision. Incumbent generally performs work in a typical office setting with appropriate climate controls. Physical Requirements: Essential functions of this position require: lifting, manual dexterity, ability to communicate. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body; involves sitting majority of time; walking and standing are required only occasionally, and all other sedentary criteria are met Mental Application: Utilizes memory for details, verbal instructions, emotional stability, critical thinking, adaptability and creative problem-solving skills are important Reports To: Director of Advising & Career Services
• Work Environment: Work is primarily performed under general supervision. Incumbent generally performs work in a typical office setting with appropriate climate controls.

Physical Requirements

• Essential functions of this position require: lifting, manual dexterity, ability to communicate.
• Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body; involves sitting majority of time; walking and standing are required only occasionally, and all other sedentary criteria are met
• Mental Application: Utilizes memory for details, verbal instructions, emotional stability, critical thinking, adaptability and creative problem-solving skills are important
• Reports To: Director of Advising & Career Services

Benefits

• Cochise College is committed to providing a comprehensive benefits package as part of total compensation for our benefit eligible employees.