{bc}
Apply
lever

Frontline Support Specialist

Deliverect
Mexico, USA
Mid
Hybrid
Discovered 1 months ago

Full Job Posting

What you will do

  • Handle incoming support requests for effective troubleshooting and ticket resolution, ensuring thorough follow-ups and strengthening customer trust and satisfaction, on chat, email, phone or any other support channel offered to our customers
  • Interact frequently with other team members, CX Team Leads and Managers, members of Account Management, Customer Delivery, Finance, Developers and Partnerships teams to address any customer issues
  • Ensure maximum attentiveness is given during off hours and weekends to address any urgent customer issues and escalations from other teams timely and accurately
  • Contribute to a stellar customer experience through professional communication and efficient handling for all types of customers and partners, making sure their operations are supported for continuous optimization
  • Take ownership of customer escalations and provide clear guidance to what is required for rapid resolution
  • Follow clear processes and procedures for the most professional and streamlined customer service

What you will bring

Strong ownership skills to ensure ticket follow-up and resolution is provided with high quality and in a timely manner

Excellent structure and organization abilities to handle your workload efficiently using advanced CX management tools, ensuring a smooth workflow and timely resolution of customer support tickets

Solid communication skills to handle complicated customer issues and emotions, dealing with any criticism professionally.

Adaptability to provide stellar customer experience on any communication channel selected by Deliverect at any time

Strong collaboration skills to work effectively across teams, fostering positive team dynamics and contributing to goals

Critical thinking and creative problem solving when faced with challenging issues which require out-of-the-box troubleshooting.

Autonomy and confidence to be self-driven and have the ability to handle pushback

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Deliverect

General Manager, UK & Ireland

London, GBR

Discovered 3 weeks agoFull-time

Mid Market Account Executive (LATAM)

Mexico, USA

Discovered 1 months ago

Revenue Operations Analyst

Waupun, USA

Discovered 1 months ago

Join our Talent Pool - Calling all Sales & Account Managers!

London, GBR

Discovered 1 months ago

Regional Marketing Intern

Paris, USA

Discovered 1 months ago

Partnerships Internship

Waupun, USA

Discovered 1 months ago

Account Manager

Mexico, USA

Discovered 1 months ago

Senior Product Designer

Paris, USA

Discovered 1 months ago