Frontline Operation Specialist

Execute and follow up on daily front-line operations according to company policies and procedures.

• Monitor incoming requests and ensure timely and accurate completion.
• Handle service disruptions (such as cancellations or delays) and propose solutions.
• Review and follow up on customer feedback and ensure proper resolution by the operations team.
• Communicate with service providers and internal teams to ensure smooth coordination.
• Respond to customer inquiries via chat, phone, and tickets.
• Maintain service quality standards and ensure continuous workflow.
• Support ongoing improvements in customer experience and operational efficiency.

• Excellent communication and coordination skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and virtual communication tools.
• Professional command of English (written and spoken).
• Ability to multitask and work effectively in a dynamic environment.