Frontend Engineer
Role Overview
Build technology for Apple's customer support experience, including contact center systems, Genius Bar software, and AppleCare's online support platform.
The Customer Systems team operates a support platform serving customers around the world.
Key Skills for This Role
Full Job Posting
Role and team
Build technology for Apple's customer support experience, including contact center systems, Genius Bar software, and AppleCare's online support platform.
The Customer Systems team operates a support platform serving customers around the world.
Responsibilities
- Build and maintain scalable, high-performance web applications with intuitive user experiences.
- Collaborate across design, product, and backend teams to implement responsive, accessible interfaces.
- Write reusable, maintainable code and contribute to frontend architecture and engineering practices.
- Ensure performance, accessibility, security, and cross-browser compatibility.
- Own frontend features through requirements, implementation, testing, debugging, deployment, and production support.
- Review code, improve application performance and reliability, and keep current with web technologies.
Minimum qualifications
- Bachelor’s degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience.
- 4+ years of professional frontend or web application development experience.
- Hands-on JavaScript, TypeScript, HTML5, and CSS3 experience.
- Experience with a modern frontend framework such as Vue, Angular, or React.
- Experience building responsive, accessible, user-centric web applications.
Preferred qualifications
- Experience building reusable UI components and applying frontend design patterns.
- Experience integrating REST APIs and working with backend services.
- Experience with Redux or equivalent state management.
- Familiarity with Webpack, Rush, ESLint, or related tools.
- Experience with CI/CD, automated frontend build and deployment, web performance monitoring, profiling, or optimization.
- Experience with Jest, React Testing Library, Cypress, Playwright, or similar testing tools.
About Apple
Apple describes its work as building technology and products while supporting accessibility and environmental efforts.
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