Front Office Trading Application Support Analyst

Role overview

Incident and problem management

• Own Priority 1 and Priority 2 incidents from identification through resolution.
• Perform root cause analysis and lead post-incident reviews.
• Communicate with traders, sales, technology teams, and management during major incidents.
• Coordinate task forces and upstream/downstream support teams for critical issues.
• Ensure incidents are accurately logged, tracked, and documented; improve platform stability and support processes.

Application monitoring and support

• Support and monitor Rates eTrading applications in a global production environment.
• Maintain platform availability and operational performance; monitor application health, market data, trade flows, and alerts.
• Troubleshoot proactively, analyse performance, and perform system administration and readiness checks.
• Participate in global handovers with follow-the-sun teams.
• Develop automation and monitoring enhancements, including tooling improvements using Python and related technologies.

Knowledge and service improvement

• Create and maintain support documentation, operational procedures, and knowledge articles; act as an application subject matter expert.
• Support user training and adoption and onboard regional and follow-the-sun support teams.
• Identify trends, risks, and capacity concerns; improve monitoring, alerting, observability, and actionable logs.
• Reduce manual work through automation and process optimisation and drive operational excellence.

Change, release, and project delivery

• Participate in release cycles and production deployments; perform pre-release validation and post-release verification.
• Coordinate deployments with development and infrastructure teams and communicate release notes.
• Ensure new functionality is supportable and operationally ready before production implementation.
• Contribute to technology projects and platform introductions, enhancements, and upgrades.
• Define operational requirements, monitoring standards, and support models for new solutions.

Role requirements

• Strong Front Office production support background in a fast-paced trading environment.
• Excellent communication skills, technical expertise, and ability to perform under pressure.
• Must have the right to work in the UK; sponsorship is not available.
• Must be based in London or within a reasonable commuting distance.
• Shift work and weekend support rota required.