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Front Office Team Leader

Hilton
Bengaluru, IND
Full-time
Mid
Onsite
Discovered 3 weeks ago

Full Job Posting

Responsibilities

  • Here’s what you’ll do during a typical day:
  • Oversee daily front office operations: Overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards
  • Monitor and elevate service: Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience
  • Support revenue initiatives: Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth
  • Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
  • Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
  • Oversee VIP guest experience: Review VIP reservations and ensure an elevated and seamless check-in and check-out experience
  • Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment
  • Here’s what you’ll do during a typical day: - Oversee daily front office operations: Overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards - Monitor and elevate service: Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience - Support revenue initiatives: Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth - Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions - Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards - Oversee VIP guest experience: Review VIP reservations and ensure an elevated and seamless check-in and check-out experience - Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

Qualifications

  • What It Takes to Make the Stay
  • At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
  • A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
  • In addition, this role requires the following minimum qualifications:
  • Proven experience in a front office or guest service management role within the hospitality industry.
  • Strong leadership and team management skills, with the ability to inspire and motivate staff.
  • Excellent communication and interpersonal skills, with a guest-centric approach.
  • Strong problem-solving abilities and attention to detail, with the ability to handle high-pressure situations.
  • Proficiency in hotel property management systems (PMS) and front office operations.
  • Proficiency in English; additional languages are a plus.
  • Ability to work flexible hours, including nights, weekends, and holidays.
  • What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. In addition, this role requires the following minimum qualifications: - Proven experience in a front office or guest service management role within the hospitality industry. - Strong leadership and team management skills, with the ability to inspire and motivate staff. - Excellent communication and interpersonal skills, with a guest-centric approach. - Strong problem-solving abilities and attention to detail, with the ability to handle high-pressure situations. - Proficiency in hotel property management systems (PMS) and front office operations. - Proficiency in English; additional languages are a plus. - Ability to work flexible hours, including nights, weekends, and holidays.

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