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Front Office Supervisor - DoubleTree by Hilton Austin

Hilton
Austin, USA
Full-time
Mid
Onsite
Discovered 4 days ago

Full Job Posting

Qualifications

  • What It Takes to Make the Stay
  • At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
  • A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Responsibilities

  • Here's what you'll do during a typical day:
  • Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
  • Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
  • Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
  • Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency

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