Front Office Supervisor
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Key skills for this role
About the Role
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work!
Key Skills for This Role
Full Job Posting
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day.
When you join our Hotels team, that’s exactly what you’ll do every time you come to work!
As a
Front Office Supervisor
, you’re not just supervising daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here's what you'll do during a typical day:
Responsibilities
- As a Front Office Supervisor, you will oversee the front desk activities between the Guest, the hotel, and the various hotel departments.
- A Front Office Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Coordinate with Housekeeping and Engineering to ensure room readiness and resolve any operational issues affecting guest satisfaction.
- Conduct shift briefings to communicate key information, updates, and team goals.
- Ensure accurate and timely completion of administrative tasks such as shift reports, cash handling, and audit procedures.
- Support the onboarding and continuous development of Front Desk team members through mentoring and on-the-job training.
- Assist in managing room inventory and availability in coordination with Reservations and Revenue Management.
- Ensure compliance with health, safety, and security procedures at the Front Desk area.
- Monitor and manage queue times and lobby flow to ensure efficient guest service.
- Collaborate with Concierge and Guest Relations to personalize guest experiences and anticipate needs.
- Handle emergency situations calmly and effectively, following hotel protocols.
- Participate in departmental meetings and contribute to service improvement initiatives.
- Ensure all guest data is handled in compliance with data protection regulations and brand standards.
- Act as the Manager on Duty when required, making decisions in the absence of senior leadership.
Qualifications
What It Takes to Make the Stay
At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member
A passion for spreading the light and warmth of
Hospitality
.
Acting with
Integrity
and always doing the right thing.
Inspiring others through
Leadership
.
A belief that
Teamwork
drives the best outcomes.
A sense of
Ownership
and accountability.
And a focus on the
Now
, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way.
Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton?
Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
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