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Front Office Supervisor

Hilton
Dammam, KSA
Full-time
Mid-Senior
Onsite
Discovered 3 weeks ago
Front office operationsGuest serviceTeam leadershipTeam schedulingGuest issue resolutionHospitality

Full Job Posting

Role overview

The Front Office Supervisor leads daily hotel front office operations and helps deliver memorable guest experiences.

Responsibilities

  • Supervise front office procedures, including check-ins, check-outs, and guest service delivery.
  • Create schedules, assign tasks, lead pre-shift meetings, and train, guide, and provide feedback to team members.
  • Respond to guest concerns and help resolve complex or escalated issues.
  • Monitor lobby traffic and adjust team coverage to maintain efficient service.
  • Lead department initiatives and ad hoc assignments.

Qualifications

  • Bring a passion for hospitality, integrity, leadership, teamwork, ownership, accountability, urgency, and discipline.

About Hilton

Hilton describes itself as a global hospitality company focused on guest experiences and its workplace culture.

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