Front Office Risk and Control Manager - Suitability

Key Responsibilities:

• Plan and coordinate risk-based monitoring for Front Office advice-based activity, within the framework and monitoring plan approved by the Head. Balance scheduled work with urgent requests and emerging risks.
• Allocate work to Officers and provide technical direction, quality assurance, feedback, coaching and line management.
• Personally review complex or higher-risk discretionary, advisory and wealth planning cases – with collaborative support from other areas where required, for example Compliance.
• Assess individual findings and recurring themes for potential client harm and control weaknesses. Agree and track proportionate remedial actions within delegated authority and verify their completion.
• Coordinate investigations into any potential suitability issues and breaches of client mandates. Escalate material matters, disputed findings and proposed actions outside delegated authority promptly to the Head under applicable procedures.
• Produce and analyse MI and KPIs covering monitoring results, competence indicators, adherence to requirements and client outcomes; recommend changes based on the evidence.
• Draft suitability analysis and updates for senior management, Board and Committee reporting for the Head’s review.
• Provide practical guidance and constructive challenge to Investment Managers, Wealth Planners and other Front Office colleagues without assuming responsibility for their client advice or portfolio decisions.
• Work with Risk & Compliance and other teams on remedial actions, training and competence arrangements. Coordinate coaching informed by monitoring findings.
• Conduct and quality-assure assessments of regulated staff competence, including observation of client meetings where appropriate, in line with the firm’s competence framework. Document findings, provide feedback and escalate concerns or proposed actions outside delegated authority to the Head
• Improve monitoring methods, data quality and day-to-day processes within the framework set by the Head.

Requirements

• Key Skills and Competencies:
• Significant experience in a retail discretionary or advisory investment environment, including practical suitability assessment or monitoring.
• Strong working knowledge of applicable FCA suitability and Conduct of Business requirements for discretionary, advisory and wealth planning activities.
• Experience reviewing complex cases, assessing potential client harm and identifying proportionate remedial action.
• Experience supervising, coaching and quality-assuring others’ work, including formal line-management experience.
• Experience assessing regulated staff competence, including observing client meetings where appropriate, documenting findings and providing constructive feedback.
• Ability to analyse monitoring data and write clear, evidence-based reports.
• Professional experience within a similar role, ideally degree educated, together with a relevant investment, financial planning, risk or compliance qualification.
• Other skills and attributes:
• Good understanding of clients’ investment needs, portfolio risk, fixed income, equities and cash instruments.
• Sound judgement, strong client focus and confidence to challenge unsuitable outcomes constructively.
• Strong organisation, attention to detail and stakeholder-management skills; able to balance planned work, urgent issues and team support.
• Awareness of JFSC, SEC or other jurisdictional requirements where relevant to assigned work.
• Contact Information
• We are looking forward to receiving your online application.
• For any further information please do not hesitate to contact us.
• LGT Wealth Management UK LLP
• Human Resources
• Nicola Swatton

Contact Information