Front Office Receptionist

Role overview

Guest service and front desk duties

• Complete check-in and check-out procedures, process payments, handle cash and card transactions, and manage room assignments.
• Respond to guest inquiries, resolve concerns, answer telephone calls, and coordinate with other departments.
• Deliver accurate, professional service that supports guest satisfaction and daily hotel operations.

Preferred qualifications

• A high school diploma or GED equivalent is preferred.
• Previous experience in front office, reception, cashiering, customer service, hospitality, or a related field is preferred.
• No supervisory experience is specified; no license or certification is listed.

Preferred skills

• Preferred skills include check-in and check-out procedures, cash handling, payment processing, and property management systems.
• Customer service, guest relations, professional communication, and efficient complaint handling are preferred.
• Attention to detail, transaction accuracy, multitasking, and working effectively in a fast-paced environment are preferred.
• Basic hotel operations and reservation knowledge, plus flexibility for shifts, weekends, holidays, and overnight schedules, are preferred.

Workplace and conduct

• The role is based at the hotel location in Dubai and is not remote.
• Receptionists remain visible at the front desk and are on their feet and moving for extended periods.
• Follow company policies, maintain confidentiality, protect company assets and guest information, and uphold quality and professional appearance standards.