Front Office Opportunities | Avani Cypress Lakes Resort

As part of our Front Office team, you will be the first point of contact for our guests, creating memorable experiences from arrival through to departure. Opportunities are available across Guest Service Agent and Front Office Supervisor positions.

Depending on your level of experience, responsibilities may include:

Delivering exceptional customer service and creating a welcoming guest experience

Managing guest check-ins, check-outs, reservations, and general enquiries

Handling guest requests and resolving concerns in a professional and timely manner

Processing payments and maintaining accurate guest records

Supporting the daily operation of the Front Office to ensure a seamless guest experience

Leading, coaching, and supporting the Front Office team to deliver service excellence (Front Office Supervisor positions)

Ensuring brand standards and operational procedures are consistently maintained

About You

Previous experience in a hotel, resort, or customer service environment (preferred)

Experience using a Property Management System (PMS) is highly regarded

Exceptional communication and interpersonal skills

A genuine passion for delivering outstanding guest experiences

Strong organisational skills with the ability to multitask in a fast-paced environment

Ability to work collaboratively within a team

Flexibility to work a rotating roster, including weekends, public holidays, and overnight shifts where applicable

For Front Office Supervisor roles, previous experience leading or supervising a Front Office team is preferred

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

Career Growth: Learning and development programs to boost your career.

Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.

Global Perks: International accommodation discounts across our hotel brands.

Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.

Experiences: Discounted entertainment and activities.

Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.

Wellness Boost: EAP and tailored wellness support

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.