Front Office Manager

%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EDo you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?%26nbsp;%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EJoin a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: %3C/span%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Ci style=%22mso-bidi-font-style:normal;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E%3Cstrong%3Eto care for people so they can be their best.%3C/strong%3E%3C/span%3E%3C/i%3E%3C/b%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3ELocated in the heart of Yorkville, Park Hyatt Toronto offers sophisticated luxury, exceptional culinary experiences, and intuitive service in one of the city%27s most iconic destinations. With striking architecture, thoughtfully designed spaces, and a commitment to personalized hospitality, we create memorable experiences for our guests while providing meaningful opportunities for our colleagues to grow and thrive.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E%3Cstrong%3EWhy should you work at the Park Hyatt Toronto?%26nbsp;%3C/strong%3E%3C/span%3E%3C/b%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22line-height:150%;margin-bottom:0in;margin-left:40px;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EComplimentary meal during shift%26nbsp;%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:150%;margin-bottom:0in;margin-left:40px;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EEmployer RRSP Matching Contributions%26nbsp;%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:150%;margin-bottom:0in;margin-left:40px;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EComplimentary hotel nights and discounts at Hyatt properties around the world%26nbsp;%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:150%;margin-bottom:0in;margin-left:40px;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EExtended Health and Dental benefits for you and your dependents 30 days after joining%26nbsp;%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:150%;margin-bottom:0in;margin-left:40px;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3ETuition reimbursement program%26nbsp;%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22line-height:150%;margin-bottom:0in;margin-left:40px;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-bidi-font-weight:bold;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-bidi-font-weight:bold;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E%3Cstrong%3E2023, 2024 and 2025 Great Place to Work Certified %26nbsp;%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;text-align:justify;vertical-align:middle;%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ansi-language:EN-CA;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22 lang=%22EN-CA%22%3E%3Cstrong%3E%26nbsp;%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;font-size:11.5pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-hansi-font-family:Calibri;%22%3E%3Cstrong%3ESummary%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-hansi-font-family:Calibri;%22%3E%3Cstrong%3EAbout the Role%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-hansi-font-family:Calibri;%22%3ESalary Range%3Cstrong%3E %3C/strong%3E%2465,000 to %2475,000%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-hansi-font-family:Calibri;%22%3EThe Front Office Manager is a property department head responsible for the Front Desk, Communications, Concierge, Bell, Door, and Valet teams. This role leads daily operations, colleague development, scheduling, interdepartmental communication, and the department%27s financial performance. The Front Office Manager anticipates changes in business demand, adjusts departmental priorities and plans, and ensures guest requests and concerns are resolved promptly and professionally.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;font-size:11.5pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-hansi-font-family:Calibri;%22%3E%3Cstrong%3EKey Responsibilities%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-hansi-font-family:Calibri;%22%3E%3Cstrong%3EFront Office Operations and Guest Experience%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;margin-left:40px;mso-add-space:auto;mso-list:l3 level1 lfo2;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-hansi-font-family:Calibri;%22%3ELead the daily operation of the Front Desk, Communications, Concierge, Bell, Door, and Valet teams.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;margin-left:40px;mso-add-space:auto;mso-list:l3 level1 lfo2;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-hansi-font-family:Calibri;%22%3EEnsure guest services are delivered efficiently, courteously, and in accordance with Hyatt and department standards.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;margin-left:40px;mso-add-space:auto;mso-list:l3 level1 lfo2;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-hansi-font-family:Calibri;%22%3ERespond promptly to guest requests and complaints, take appropriate action, and follow up to confirm guest satisfaction.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;margin-left:40px;mso-add-space:auto;mso-list:l3 level1 lfo2;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-hansi-font-family:Calibri;%22%3EWelcome regular and VIP guests and coordinate with department leaders to ensure groups, VIPs, and special requests are handled accurately and on time.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;margin-left:40px;mso-add-space:auto;mso-list:l3 level1 lfo2;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-hansi-font-family:Calibri;%22%3EInspect guest-facing areas to ensure cleanliness, comfort, safety, and required amenities are maintained.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;margin-left:40px;mso-add-space:auto;mso-list:l3 level1 lfo2;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-hansi-font-family:Calibri;%22%3EMaintain positive relationships with guests, residents, colleagues, travel partners, local businesses, and other key contacts.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-hansi-font-family:Calibri;%22%3E%3Cstrong%3EFinancial and Commercial Management%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;margin-left:40px;mso-add-space:auto;mso-list:l2 level1 lfo3;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-hansi-font-family:Calibri;%22%3EWork with the Director of Rooms to develop the department budget and control labour and operating expenses.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;margin-left:40px;mso-add-space:auto;mso-list:l2 level1 lfo3;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-hansi-font-family:Calibri;%22%3EManage staffing, scheduling, payroll, productivity, equipment, and supply costs in line with business levels and operational requirements.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;margin-left:40px;mso-add-space:auto;mso-list:l2 level1 lfo3;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-hansi-font-family:Calibri;%22%3EReview and approve invoices and purchase requests for Front Office and Guest Services equipment and supplies.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;margin-left:40px;mso-add-space:auto;mso-list:l2 level1 lfo3;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-hansi-font-family:Calibri;%22%3ECollaborate with the Sales and Revenue teams to maintain procedures for rates, specials, and packages, and ensure colleagues are trained on all inclusions and related procedures.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;margin-left:40px;mso-add-space:auto;mso-list:l2 level1 lfo3;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-hansi-font-family:Calibri;%22%3ELead Front Office upselling initiatives and support room revenue and departmental financial goals.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-hansi-font-family:Calibri;%22%3E%3Cstrong%3EPeople Leadership%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;margin-left:40px;mso-add-space:auto;mso-list:l1 level1 lfo4;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-hansi-font-family:Calibri;%22%3ERecruit, select, train, schedule, coach, and develop Front Office and Guest Services colleagues.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;margin-left:40px;mso-add-space:auto;mso-list:l1 level1 lfo4;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-hansi-font-family:Calibri;%22%3ECoach and support Assistant Managers and Supervisors in their development and in leading colleagues to deliver Hyatt service standards.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;margin-left:40px;mso-add-space:auto;mso-list:l1 level1 lfo4;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-hansi-font-family:Calibri;%22%3EProvide regular feedback, address performance concerns, conduct performance reviews, and support colleague engagement and well-being.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;margin-left:40px;mso-add-space:auto;mso-list:l1 level1 lfo4;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-hansi-font-family:Calibri;%22%3EEnsure colleagues understand and follow hotel policies, operating procedures, applicable laws, and health and safety requirements.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;margin-left:40px;mso-add-space:auto;mso-list:l1 level1 lfo4;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-hansi-font-family:Calibri;%22%3EPromote company training programs and partner with Learning and Development on department training needs.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-hansi-font-family:Calibri;%22%3E%3Cstrong%3EPlanning Systems and Administration%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;margin-left:40px;mso-add-space:auto;mso-list:l4 level1 lfo5;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-hansi-font-family:Calibri;%22%3EMonitor business patterns, market conditions, and competitor activity, and adjust forecasts, staffing, and departmental plans as needs change.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;margin-left:40px;mso-add-space:auto;mso-list:l4 level1 lfo5;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-hansi-font-family:Calibri;%22%3EMaintain the Department Operations Manual, policies, procedures, service standards, records, forms, guest history information, and required reports.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;margin-left:40px;mso-add-space:auto;mso-list:l4 level1 lfo5;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-hansi-font-family:Calibri;%22%3EOversee key department programs and platforms, including Training and Development, Front Office upselling, World of Hyatt engagement and enrolment, Hotel Event Relations, Zingle, O-Valet, Hysat guest surveys, VIP research, and 2 Avenue Road Residence relations.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;margin-left:40px;mso-add-space:auto;mso-list:l4 level1 lfo5;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-hansi-font-family:Calibri;%22%3EPrepare and support the annual Rooms Business Plan in line with hotel goals and operational needs.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;margin-left:40px;mso-add-space:auto;mso-list:l4 level1 lfo5;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-hansi-font-family:Calibri;%22%3EAttend relevant meetings, discuss operational issues and future strategies, and maintain effective communication across departments.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;margin-left:40px;mso-add-space:auto;mso-list:l4 level1 lfo5;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-hansi-font-family:Calibri;%22%3EUse new technology and equipment where appropriate to improve service and productivity.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;margin-left:40px;mso-add-space:auto;mso-list:l4 level1 lfo5;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-hansi-font-family:Calibri;%22%3EPerform other reasonable duties as assigned and adapt to the changing needs of the hotel and industry.%3C/span%3E%3C/span%3E%3C/p%3E

· Four or more years of progressive hotel Rooms Management experience; Hyatt experience is preferred.

· At least two years of progressive management experience within a hotel Rooms Division.

· A hotel or hospitality degree is an asset.

· Demonstrated ability to interact effectively with people from diverse socioeconomic, cultural, disability, and ethnic backgrounds.

· A service-oriented leadership style and professional presentation skills.

· Strong leadership, coaching, communication, organizational, interpersonal, and administrative skills.

· Financial understanding of budgeting, labour management, expense control, and improving departmental performance.

· Clear and concise written and verbal communication skills in English.

· Proficiency in Microsoft Word and Excel; experience with PowerPoint and hotel systems is an asset.

· Ability to identify areas for change or improvement and adjust plans to meet guest and business needs.

· Flexibility to work varied schedules, including evenings, weekends, holidays, and additional hours when required.

All candidates must provide identification confirming their authorization to work in Canada.

This position does not offer work visa sponsorship.

Applications from candidates who cannot meet these requirements will not be considered.

Park Hyatt Toronto provides employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you are contacted about a job opportunity, please inform the Human Resources department if you require accommodation.

Job Details Primary Location: CA-ON-Toronto, Park Hyatt Toronto Job Level: Department Head/Manager, Full-time Pay Basis: Yearly, Canadian Dollar (CAD)