Front Office Manager (Saudi National Only)

Job Category**Rooms & Guest Services Operations

Position Type** Management

Job Description

• FOM directs and works with FO employees to carry out procedures ensuring an efficient check in and check out process; and ensures guest and employee satisfaction to maximizes the service standards and financial performance of the department.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish assigned budget and guest experience score.
• Handles complaints, settling disputes, and resolving guest issues and staff conflicts
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
• Encourages and building mutual trust, respect, and cooperation among team members.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• **Job Qualifications:*** 5-7 years or above in hotel front office position
• Has experience working with Marriott International brands.
• Strong written and verbal communication skills
• Ability to lead and motivate a team
• Strategic planning skills
• Team building and Leadership skills
• Training skills for OJT
• Goal setting and Problem-solving skills
• Financial and revenue skills
• *This company is an equal opportunity employer.*
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• Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
• As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality.
• Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.
• With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.
• In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
• JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
• JW believes our associates come first.
• Because if you’re happy, our guests will be happy.
• JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott.
• Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers.
• JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.
• Treating guests exceptionally starts with the way we take care of our associates.
• That’s The JW Treatment™.
• In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.