Front Office Manager (Saudi National Only)

About This Role

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

• • • Ensures prompt, courteous and accurate service to all guests, so as to maximize customer satisfaction.
      • Achieve Quality Audit result of 95% and above through consistent documented trainings.
      • Maintains and promotes associate relations.
      • Resolve complaints within the department.
      • Actively participate in and conduct the daily meetings.
      • Ensure the Hotel services are exceeding the set standards.
      • Assist in Talent Development.
      • Respond and act to guest requests for special arrangements or services with a “Never say No” attitude.
      • Maintain internal communication, coordination and cooperation with various Departments for various requests.
      • Achieve the highest Guest Satisfaction measured by TRUST YOU platform.
      • Be smart, well groomed, friendly and cheerful whilst exhibiting the highest standards of Rixos hospitality all the times.
      • Show fullest cooperation and respect within the team and other departments
      • Be aware of the daily activities and has product knowledge of all the hotel facilities.
      • Supervise and manage all activities of the department whilst allowing the team to be competent, credible and progressive.
      • Utilize interpersonal and communication skills to lead, influence, and encourage the team; advocate sound financial/business decision-making; demonstrate honesty/integrity; always lead by example.
      • Encourage and build mutual trust, respect, and cooperation among team members.
      • Serve as a role model to demonstrate high standards of Rixos.
      • Supervise and manage team by understanding their role responsibilities well enough to perform duties in their absence
      • Ensure Revenues, Expenses and Profit is closely monitored and budgeted figures (over)-achieved.
      • Financial Policies and Procedures are supported and followed.
      • Ensures the smooth running of the operations on a day to day basis and in a pro active manner.
      • Ensures the Fire Exits are free of obstacles as per Rixos Health & Safety Policy
      • Support and assist all Front Office sections.
      • Responsible for the organization of work within the department including assignments, time schedules and vacations to ensure optimum utilization of manpower.
      • Participate in the development, implementation and review of the policies, procedures, practices and standards.
      • Optimize the efficient usage of room inventory by monitoring control and ensure constant feedback to support the departments.
      • Recommends changes in processes, equipment whenever applicable so as to improve departmental standards and productivity.
      • Monitor key performance indicators for the department and apply corrective action where needed.
      • Ensure adherence to company and hotel policies by all departmental team members
      • Ensure norms, procedures and systems for safety and security of guest belongings (e.g. lockers, left luggage etc.)
      • Monitor billing procedures to ensure accurate payment thereby maximizing organizational profitability.
      • Ensure adherence to all statutory requirements by the Front Office.
      • Ensure all front Office documents & records are maintained as per operational/ organizational requirements.
      • Ensure all Front Office areas are neatly maintained at all times as per norms, hygiene, and efficiency, cleanliness and safety standards.
      • Responsible for the efficient handling of all the Room Reservations & their processing thereafter.
      • Conduct Briefing Sessions regularly and ensure thorough communication within the department.
      • Familiarity with all Front Desk and Cashiering functions.
      • Responsibility towards guest ledger, long stays guests and pay masters.
      • Greet and welcome VIP guests upon their arrival and escort them to their rooms.
      • Identify training needs, plan activities and oversee the implementations for all FO sections.
      • Assist in the preparation of the annual budget and manning guide and manage within budgetary guidelines.

Qualifications

UniversityDegree in Hotel Management, minimum 3 years in a similar role with a five star hotel.