Front Office Manager

FOM directs and works with FO employees to carry out procedures ensuring an efficient check in and check out process; and ensures guest and employee satisfaction to maximizes the service standards and financial performance of the department.

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish assigned budget and guest experience score.

Handles complaints, settling disputes, and resolving guest issues and staff conflicts Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Encourages and building mutual trust, respect, and cooperation among team members.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.