Front Office Manager

In a world where natural beauty meets big-city sensibilities, The Greenleigh invites sophisticated travelers and locals to escape to an urban oasis flavored by unexpected creativity. With a coveted location neighboring the charms of River Oaks, and the culture of Uptown's energy, The Greenleigh is the one place that truly celebrates, and elevates, the unexpected nature of Houston.

We are seeking a dynamic and service-driven Front Office Manager to lead the heart of the guest experience. This pivotal leadership role oversees all front desk operations, ensuring seamless arrival and departure experiences while fostering a culture of warmth, professionalism, and precision. As the face of the hotel, you will inspire your team to deliver intuitive, elevated service and create an environment where every guest feels genuinely welcomed and valued.

If you thrive in a fast-paced, lifestyle-driven hospitality setting and are passionate about cultivating exceptional guest experiences, this is your opportunity to make a meaningful impact.

Required Tasks

Oversee all front desk operations, including check-in/check-out, reservations, and guest inquiries

Resolve guest concerns promptly, professionally, and with genuine care

Recruit, onboard, train, and cross-train front office team members

Supervise and mentor front desk and bell staff, fostering accountability and service excellence

Maintain scheduling to ensure proper coverage and operational efficiency

Ensure the front desk and lobby areas are consistently clean, organized, and welcoming

Coordinate closely with Housekeeping, Engineering, Food & Beverage, and other departments to ensure seamless guest service

Respond thoughtfully to guest surveys and feedback, identifying opportunities for improvement

Maintain accurate records, reports, and front office inventory controls

Arrange guest transportation and special requests as needed

Monitor front office revenues to ensure alignment with budgeted goals

Maintain open and effective interdepartmental communication

Proven leadership experience in hotel front desk or hospitality operations

Experience in a lifestyle, boutique, or luxury environment, preferred

Strong working knowledge of hotel management systems and guest service platforms

Solid understanding of night audit procedures and multi-line phone systems

Exceptional customer service skills with a polished, approachable presence

Outstanding communication skills and professional phone etiquette

Multilingual or bilingual abilities are highly desirable

As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.

Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.