Front Office Manager / Customer Service Manager / Operations Supervisor
Role Overview
Oversee front office activities, customer service operations, and daily business operations.
The role focuses on efficient administration, service standards, employee supervision, departmental coordination, and business operations.
Key Skills for This Role
Full Job Posting
About the role
Oversee front office activities, customer service operations, and daily business operations.
The role focuses on efficient administration, service standards, employee supervision, departmental coordination, and business operations.
Front office and customer service
- Manage reception, calls, emails, correspondence, appointments, visitors, records, office procedures, and front office staff.
- Oversee customer inquiries, complaints, feedback, escalations, follow-ups, satisfaction, and service improvement.
Operations and team leadership
- Coordinate daily operations, departments, task completion, deadlines, facilities, resources, staff schedules, and operational reporting.
- Lead and motivate employees; allocate tasks, coach and train staff, monitor performance, and support onboarding and development.
Administration and performance
- Maintain business records, reports, internal files, supplies, document control, and confidentiality; coordinate with HR, Finance, Sales, and other departments.
- Monitor KPIs, customer feedback, service quality, and productivity; identify issues and recommend process improvements.
Candidate requirements
- Strong leadership, customer service, communication, organization, time management, problem-solving, decision-making, and conflict-resolution abilities.
- Proficiency in Microsoft Office, particularly Excel, Word, and Outlook; familiarity with CRM and office management platforms is advantageous.
- Able to prepare reports, monitor KPIs, manage multiple priorities, and work independently and collaboratively.
Qualifications
- A diploma or bachelor's degree in Business Administration, Business Management, Hospitality Management, Operations Management, or a related field is requested.
- Previous experience in front office management, customer service management, operations supervision, or office administration is requested.
Location
- The description lists the United Arab Emirates as the location.
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