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Front Office Manager / Customer Service Manager / Operations Supervisor
MQ School of International Studies
Abu Dhabi, UAE
Part-time
Mid-Senior
Onsite
Discovered 3 days ago
Office administrationFront office managementCustomer serviceCustomer satisfactionWritten and verbal communicationOffice software and digital tools
Role Overview
Part-time, hybrid role based in Abu Dhabi Emirate, with some flexibility to work from home.
Oversees front office operations and provides a welcoming experience for students, visitors, and partners.
Key Skills for This Role
Office administrationFront office managementCustomer serviceCustomer satisfactionWritten and verbal communicationOffice software and digital tools
Full Job Posting
Role overview
Part-time, hybrid role based in Abu Dhabi Emirate, with some flexibility to work from home.
Oversees front office operations and provides a welcoming experience for students, visitors, and partners.
Responsibilities
- Manage reception inquiries, appointments, and visitor registration.
- Coordinate administrative tasks, maintain records, and support class and event scheduling.
- Liaise with academic and administrative teams to keep operations running smoothly.
- Monitor service standards, handle feedback, resolve issues, and improve customer satisfaction.
- Supervise front office staff and prepare basic operational and service-performance reports.
- Support communication with internal and external stakeholders.
Qualifications
- Strong office administration and front office management skills.
- Proven ability to deliver high-quality customer service and maintain customer satisfaction.
- Excellent written and verbal communication skills for engaging diverse stakeholders.
- Experience in education or international studies is an advantage.
- Comfortable working in a hybrid environment and managing priorities with limited supervision.
- Proficiency in common office software and digital tools; scheduling and CRM familiarity is beneficial.
- A diploma or degree in business administration, management, or a related field is preferred.
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