Front Office Manager at InterContinental Dubai Marina

As the world’s largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel inspires us to create warm, sophisticated and enriching experiences for our guests.

At InterContinental Dubai Marina , we believe luxury is not only about what we offer, but how we make our guests feel.

As we continue to elevate our service culture and aspire towards Forbes Five-Star service excellence, we are looking for a Front Office Manager who brings presence, intuition, precision and genuine care to every guest interaction.

InterContinental Dubai Marina is a five-star luxury hotel in the heart of Dubai Marina, featuring 328 rooms and residence suites, distinctive dining experiences and versatile event spaces.

Your responsibilities and essential job functions include but are not limited to:

• Lead the Front Office team in delivering a personalized, intuitive and seamless luxury guest experience from arrival through departure.
• Maintain a highly visible leadership presence in the lobby and guest areas, engaging naturally with guests and ensuring a warm and sophisticated welcome.
• Champion Forbes Five-Star service principles, embedding attention to detail, anticipatory service, guest recognition and genuine care into daily operations.
• Ensure VIPs, returning guests, IHG One Rewards members and special occasions are thoughtfully recognized and personalized throughout their stay.
• Take ownership of guest concerns and service recovery, ensuring situations are handled with empathy, discretion, confidence and appropriate follow-through.
• Balance luxury service with strong commercial awareness, driving room upselling, loyalty recognition and Front Office performance without compromising the guest experience.
• Continuously review the guest journey, feedback and service trends to identify opportunities to elevate service quality.
• Oversee daily Front Office operations, ensuring accuracy, consistency and seamless coordination across Reception, Guest Relations, Concierge and other guest-facing areas.
• Coach the team on luxury language, emotional intelligence, body language, grooming, telephone etiquette and sophisticated guest engagement.
• Lead and inspire a diverse Front Office team, creating a culture of accountability, empowerment and continuous development.
• Work closely with Housekeeping, Reservations, Food & Beverage and other departments to ensure guest preferences and requests are communicated and delivered seamlessly.
• Ensure full compliance with InterContinental brand standards, hotel policies, safety and security requirements.

Ideally, you’ll have some or all the following qualifications and experience:

• Proven leadership experience within luxury or upper-luxury hospitality Front Office management roles.
• Strong understanding of luxury service principles and Forbes Five-Star standards; previous exposure to a Forbes-rated environment would be an advantage.
• A genuine passion for creating memorable, highly personalized guest experiences.
• Exceptional communication and interpersonal skills, with confidence engaging discerning international guests and VIPs.
• A visible, hands-on leadership style with the ability to inspire, coach and empower a diverse team.
• Strong service-recovery, problem-solving and decision-making capabilities.
• Commercial awareness with an understanding of Front Office performance, room revenue and upselling.
• Knowledge of Opera or a similar property-management system is highly desirable.

In return, we’ll give you a competitive financial and benefits package, opportunities to grow within IHG and the chance to work alongside a passionate and diverse team.

Most importantly, we’ll give you Room to be yourself.

So, what’s your passion?

Tell us how your individual skills and experiences could help us Inspire Incredible at InterContinental Dubai Marina.

We are an equal opportunities employer.