indeed
FRONT OFFICE MANAGER
Marina Hotel
QAT
Full-time
Onsite
QAR 1,500 per month
Discovered 3 weeks ago
Hotel front office operationsGuest experience and service recoveryFront office team leadershipStaff recruitment, training, scheduling, and mentoringGuest complaint resolutionRoom inventory management
Role Overview
The Front Office Manager leads the hotel’s front-of-house team and manages daily operations.
The role sets guest service standards and coordinates with Housekeeping, Revenue Management, Security, and Maintenance.
Key Skills for This Role
Hotel front office operationsGuest experience and service recoveryFront office team leadershipStaff recruitment, training, scheduling, and mentoringGuest complaint resolutionRoom inventory management
Full Job Posting
Role overview
The Front Office Manager leads the hotel’s front-of-house team and manages daily operations.
The role sets guest service standards and coordinates with Housekeeping, Revenue Management, Security, and Maintenance.
Guest experience and operations
- Oversee arrivals, departures, and VIP greetings for a smooth check-in and check-out experience.
- Resolve escalated guest complaints and use feedback scores to improve service.
- Coordinate room-status communication between Front Desk, Housekeeping, and Maintenance.
- Manage room inventory, upselling programs, and revenue maximization strategies.
- Support guest loyalty program sign-ups.
Team leadership and financial administration
- Recruit, train, schedule, and mentor receptionists, concierge staff, and night auditors.
- Conduct performance reviews, develop staff, and empower employees to address guest issues.
- Supervise the night audit and ensure accurate daily financial reporting.
- Establish and monitor the department’s annual budget, labor costs, and operating expenses.
Compensation
- Pay starts at QAR 1,500 per month.
Work location
- The role is in person.
Requirements
- Able to lead and manage the day-to-day operations of a hotel front office team.
- Able to mentor front desk supervisors and agents and oversee front office personnel.
- Detail-oriented and welcoming, with a focus on guest satisfaction.
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