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Front Office Manager

InterContinental Hotels & Resorts
IND
Full-time
Manager · 5–8 years experience
Onsite
Discovered 3 days ago

Full Job Posting

Requirements

  • Bachelor’s degree or diploma in Hotel Management or a related field.

Full Job Posting

  • Oversee the day-to-day operations of the Front Office, including Reception, Concierge, Bell Desk, Guest Relations, and Reservations coordination.
  • Ensure exceptional guest service and maintain high standards of guest satisfaction.
  • Manage guest check-ins, check-outs, VIP arrivals, special requests, and guest complaints professionally.
  • Monitor room inventory, occupancy, room rates, and revenue opportunities in coordination with the Revenue and Sales teams.
  • Lead, train, motivate, and develop the Front Office team to achieve operational excellence.
  • Ensure proper coordination with Housekeeping, Sales, Revenue, Reservations, and other hotel departments.
  • Monitor guest feedback, online reviews, and service recovery initiatives.
  • Ensure compliance with hotel policies, standard operating procedures, safety standards, and statutory requirements.
  • Prepare departmental reports, duty rosters, and performance updates.
  • Control departmental expenses while maintaining service quality and operational efficiency.
  • Bachelor’s degree or diploma in Hotel Management or a related field.
  • Minimum 5–8 years of experience in the hotel industry, preferably with experience in a supervisory or managerial Front Office role.
  • Strong knowledge of hotel property management systems (PMS), guest handling, room inventory, and Front Office procedures.
  • Excellent leadership, communication, interpersonal, and problem-solving skills.
  • Strong guest relationship management and complaint-handling abilities.
  • Good understanding of room revenue, upselling, occupancy management, and departmental budgeting.
  • Proficiency in English; knowledge of additional languages will be an advantage.
  • Guest-centric, professional, and well-groomed.
  • Strong leadership and team management capabilities.
  • Excellent decision-making and conflict-resolution skills.
  • Ability to work under pressure and manage multiple priorities.
  • Passionate about delivering memorable guest experiences and maintaining brand standards.

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