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Front Office II

Atlanta Oral & Facial Surgery
Sugar Hill, USA
Full-time
Entry
Onsite
Discovered 1 months ago

Full Job Posting

  • Patient Reception: Greet patients with a warm and friendly demeanor, ensuring they feel welcomed and comfortable upon arrival. Handle patient registration, verify insurance information, and assist with any necessary paperwork.
  • Scheduling: Manage the appointment calendar efficiently to ensure optimal scheduling of patient visits. Coordinate with the oral surgeons and clinical staff to optimize appointment availability and minimize waiting times.
  • Telephone and Email Correspondence: Answer incoming phone calls and respond to email inquiries promptly and professionally. Provide accurate information about services, appointments and general office policies.
  • Patient Records: Maintain and update patient records with accuracy and confidentiality. Ensure all necessary documentation is complete and organized for easy access by the clinical team.
  • Insurance: Collaborate with patients to verify insurance coverage to include prior authorizations and pre-determination. Assist patients in understanding their insurance benefits and financial responsibilities.
  • Office Coordination: Assist in the coordination of administrative tasks to maintain the smooth operation of the office. This includes ordering office supplies, managing mail, and coordinating with vendors as needed.
  • Patient Care and Satisfaction: Strive to deliver a five-star experience with exceptional customer service to all patients, addressing their concerns and resolving any issues that may arise. Ensure a positive patient experience from check-in to check-out.
  • Adherence to Policies and Procedures: Comply with all office policies, procedures, and protocols to maintain a safe and efficient working environment. Maintain confidentiality of all doctors, staff, and patient information.
  • High school diploma or equivalent is required.
  • Proven experience as a Front Office Administrator, Receptionist, or similar role in a healthcare or dental setting is required.
  • Proficiency in computer software applications.
  • Strong organizational skills and attention to detail to handle patient records, scheduling, and administrative tasks efficiently.
  • Professional language and customer service mindset
  • Effective written and verbal communication skills
  • Ability to use discretion while working with sensitive information.
  • Excellent documentation, communication, and Microsoft Office skills
  • Passionate about healthcare excellence.
  • Monday to Friday, 8 hour shift
  • 401(k) Matching
  • Dental Insurance
  • Health Insurance
  • Vision Insurance
  • Life Insurance
  • Referral Program
  • Working on-site is essential to the function of this position.
  • Physical requirements include sitting, stooping, turning, standing, bending, walking, hearing, reading, writing, and keyboarding, may lift up to 25 lbs.
  • This is not an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. Management may require that other or different tasks be performed as assigned.

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