Front Office Executive cum Admin

Role overview

Front desk and reception

• Manage daily front office and reception operations; greet parents, students, and visitors and handle inquiries.
• Answer and route phone calls, maintain visitor logs, issue passes, and follow security protocols.
• Schedule appointments and management meetings and maintain a clean, organized, welcoming front office.

Admissions and student services

• Coordinate admissions document collection and verification; prepare admission letters, ID cards, and related records.
• Provide prospective parents accurate information about admissions and school programs; maintain databases and follow up on inquiries.
• Coordinate admission tests and schedules with academic departments.

Communications and operations

• Prepare and circulate official communications and notices; manage correspondence, filing, documents, and templates.
• Coordinate communication between departments and external stakeholders; support school leaders and departments.
• Organize meetings, events, and school programs; manage petty cash and basic financial records as assigned.
• Coordinate with vendors, service providers, and contractors.

Databases and staff

• Maintain accurate student and staff databases confidentially and generate management reports.
• Supervise, train, and guide front office support staff and monitor performance and professional conduct.

Mindset and skills

• Prioritize parent experience, empathetic communication, and tailored interactions with visitors.
• Empower team members to resolve problems and de-escalate conflicts with creative solutions.
• Use CRM to track parent journeys from inquiry to admission and analyze inquiry data to improve conversions.
• Coordinate among marketing, administration, and parents while protecting sensitive family data.
• Maintain communication, organization, multitasking, problem-solving, confidentiality, reliability, and teamwork standards.
• Proficiency in MS Office and school management systems is required.

Qualifications and experience

• Bachelor's degree in Business Administration, Office Management, or a related field; bachelor's is also listed as preferred.
• Diploma in Office Administration or Front Office Management is preferred.
• At least one year of front office, reception, or administrative experience is required.
• Experience in educational institutions or customer-facing environments is preferred.
• Candidates must commit to a minimum tenure of three years.

Development opportunities

• The posting describes potential growth in admissions leadership, CRM and customer journey expertise, team empowerment, conversion analysis, and community trust.

Pay and employment

• Full-time role paying ₹15,000–₹20,000 per month.

Work location

• Work is in person; the posting specifies Vizianagaram, Andhra Pradesh as the required location.