Front Office Associate
Key Skills for This Role
Full Job Posting
Responsibilities
- Perform guest check-in and check-out tasks.
- Manage online and phone reservations; register guests and collect necessary information.
- Welcome arriving guests, assign rooms, and provide information about the hotel, rooms, rates, and amenities.
- Respond to client complaints in a timely and professional manner.
- Coordinate with housekeeping to ensure rooms are clean, tidy, and furnished to meet guest needs.
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, including wedding guests.
- Upsell additional facilities and services when appropriate.
- Maintain updated booking and payment records.
Requirements
- Previous hotel or hospitality front office experience is preferred; freshers with a strong interest in hospitality may also be considered.
- Relevant front office experience from the candidate's home country will be considered.
- UAE/GCC hotel experience is an added advantage.
- Good communication and interpersonal skills, professional appearance, and a positive attitude.
- Good English communication skills and basic computer knowledge.
- Ability to work shifts, weekends, and public holidays.
Employment
- Full-time position.
- Work schedule may include shifts, weekends, and public holidays.
Workplace
- Work is in person.
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