Front Office Associate

About the employer and hotel

Role overview

Front office duties

• Greet guests and perform check-in, check-out, phone, reservation, inquiry, and administrative duties.
• Maintain knowledge of hotel services, restaurants, rooms, amenities, rates, packages, promotions, arrivals, departures, and room availability.
• Use front office software and follow hotel standards when assisting guests and handling information.
• Answer questions about hotel services, facilities, restaurants, transportation, and entertainment.

Shift operations and guest programs

• Review front office logs, trace files, and credit limits daily; stay familiar with in-house groups and restricted dates.
• Coordinate shift tasks with the front office supervisor and complete shift checklist duties efficiently.
• Know emergency procedures and assist as needed; communicate with guests and associates using proper etiquette.
• Maintain and market promotions and guest programs; perform other assigned duties.

Qualifications

• At least one year of reception experience in a 4- or 5-star property with 250 or more rooms.
• One year of front office computer literacy experience.
• Excellent spoken and written English communication skills.
• Team player with strong planning, organization, and problem-solving skills.
• Pleasant personality and good grooming.

Schedule

• Must be able to work flexible hours and rotating shifts.

Workplace

• The role is based at a hotel in Dubai Marina and involves front desk guest service.