Front Office Agent
Skills
About This Role
Overview
To manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries.
Key Roles & Responsibilities
- Register and room all guest arrivals according to established procedures
- Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
- Maintain cashier float and ensure accurate daily report of all money received
- Cash hotel guests personal and assist with currency exchange
- Keep updated of all modifications to accounting policies and procedures
- Attend to guests request of using the service of safety box at all times
- Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
- Attend to guest s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
- Ensure that the guests depart the hotel with a positive impression of hotel service
- Perform the audit balances and prepare all reports for audit in an orderly fashion
- When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
- Maintain comprehensive knowledge of standard reservation procedures
- Maintain exemplary department standards of behavior and appearance and attitude
- Ensure front desk work area is kept clean and in an orderly state at all times
- Is fully aware of the Credit policy
- Adhere to policies and procedures
- Perform related duties and special projects assigned
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