Front Office Agent
Role Overview
Full-time, on-site Front Office Agent role based in Abu Dhabi.
Responsible for welcoming guests and ensuring a smooth, efficient front desk experience.
Key Skills for This Role
Full Job Posting
About Sofitel
Sofitel is an international luxury hotel brand blending French elegance with local cultures to create distinctive guest experiences.
The brand emphasizes refined service, cultural curiosity, guest care, local culinary artistry, design, and wellness.
Role overview
Full-time, on-site Front Office Agent role based in Abu Dhabi.
Responsible for welcoming guests and ensuring a smooth, efficient front desk experience.
Responsibilities
- Manage guest check-in and check-out, reservations, and room assignments.
- Answer inquiries, respond to requests, resolve issues, and promote hotel services.
- Coordinate with hotel departments and maintain accurate front office records.
- Provide courteous, personalized service and uphold lobby and brand standards.
Qualifications
- Front office and receptionist skills, including hotel systems and lobby operations experience.
- Efficient check-in and check-out skills, including reservations, payments, and guest documentation.
- Strong customer service, professional communication in English, organization, and attention to detail.
- Prior luxury or similar hospitality experience is preferred; front office or guest-facing experience is preferred.
- Additional languages are advantageous; a Hospitality Management diploma or degree is beneficial.
- Property management system familiarity and basic computer skills are beneficial.
- Must be flexible with working hours, including weekends and holidays, and maintain a professional appearance.
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