Front of House Shift Leader

PRINCIPAL RESPONSIBILITIES/ESSENTIAL JOB FUNCTION

• This is a non-exempt, hourly position that primarily involves direct customer service and tipped work.
• Lead by example, demonstrating positivity and maintaining clear communication with the entire team through active participation in all front-of-house service duties.
• Provide lead support during shifts, including coordinating tasks and ensuring smooth operations. Responsible for performing opening and closing duties.
• Deliver outstanding customer service, actively addressing customer needs and resolving any issues or complaints with efficiency and professionalism.
• Support and assist team members to surpass customer expectations, promoting swift and friendly service in a clean and inviting environment.
• Actively support and work alongside the front-of-house team, including running food, bussing tables, preparing beverages at stations (e.g., smoothie, barista), and covering breaks for other service team members.
• Ensure compliance with all food safety laws and sanitation regulations and standards.
• Uphold company policies, as well as health, safety, and employment standards.
• Assist with new team member training.
• Escalate employee requests and concerns to management including employee attendance, punctuality, and policy violations. This role does not have independent authority to resolve disciplinary or policy violation issues.
• Perform other duties as assigned to support overall store operations.

REQUIREMENTS

• Minimum 1 year experience in customer service in a hospitality environment (i.e.
• restaurant, hotel, etc.)
• High School Diploma or GED required; 2 years of college preferred
• Minimum 1 year of experience in management or leadership in a hospitality environment
• Exceptional communication, organizational, and problem-solving skills.
• Local/municipal requirements, such as Food Handler certification required.
• Experience with guest services management and demonstrates leadership abilities.
• Flexibility to work opening shifts, closing shifts and weekends.
• Must be able to frequently lift and or move up to 50 pounds
• Ability to use electronic systems, such as computers and tablets
• Bilingual proficiency (English and Spanish) is a plus.

BENEFITS

• Health & Wellness – Medical, Dental & Vision, and more!
• Discounted Meals
• Growth Opportunities
• 401(k) Plan with Company Match

$23-$25/hour + TIPS