oracle
Front Line Manager
Nationwide
Glasgow, GBR
Manager
Onsite
Discovered 3 days ago
Communication
Key Skills for This Role
Communication
Full Job Posting
Qualifications
- The extras you’ll get
- There are all sorts of employee benefits available at Nationwide, including:
- 25 days holiday, pro rata
- Private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance-related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
- Banking – but fairer, more rewarding, and for the good of society
- We forge our own path at Nationwide.
- As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
- If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
- At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
- We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
- What to do next
- If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
- We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
- Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.
- If you want to find out more about using AI in our recruitment process, please read more here.
- Disability Confident
- We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.
- That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.
- Apply safely with Nationwide
- Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.
- The hiring manager for this role is Hanan Awwad, and the main recruitment contact is Jess Brown.
- Proven people leadership skills with a track record of staff development and coaching
- Experience with creating short to medium term plans, focusing on identifying capacity and managing resources to best meet customer demands
- Proven ability to build relationships both internally and externally
- Compelling influencing and communication skills
- Experience dealing with HR and absence management procedures
- A passion for exceptional customer service and experience
- The ability to work well under pressure
- Good organisational and administrative skills to ensure that all tasks are complete within required timescales
- Knowledge of risk and regulatory guidelines
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
- You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Responsibilities
- What you’ll be doing
- Managing and supporting a team on a day-to-day basis, promoting strong performance while helping colleagues to develop and reach their full potential. Proactively seeking opportunities to improve ways of working and reduce costs through continuous improvement initiatives, while creating short- to medium-term plans to effectively manage capacity and resources in line with customer demand.
- Leading and championing a culture of Continuous Improvement to enhance operational effectiveness and service delivery, ensuring all activities are carried out in accordance with relevant risk, compliance, and regulatory requirements. Regularly reviewing management information (MI) and performance data to support effective performance management, informed decision-making, and the achievement of business objectives. Committed to promoting colleague wellbeing and fostering a positive, inclusive, and supportive working environment.
- About you
- As a minimum requirement, you’ll have:
- Proven people leadership skills with a track record of staff development and coaching
- Experience with creating short to medium term plans, focusing on identifying capacity and managing resources to best meet customer demands
- Proven ability to build relationships both internally and externally
- Compelling influencing and communication skills
- Experience dealing with HR and absence management procedures
- A passion for exceptional customer service and experience
- The ability to work well under pressure
- Good organisational and administrative skills to ensure that all tasks are complete within required timescales
- Knowledge of risk and regulatory guidelines
- Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
- You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Preferred Qualifications
- Access to an annual performance-related bonus
About Nationwide
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